Front Desk Receptionist

Company: Rio Rancho Family Dental Care
Location: Rio Rancho
Posted on: November 26, 2022

Job Description:

PRIMARY RESPONSIBILITIESResponsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system.SPECIFIC DUTIESReception ManagementManage day-to-day operations of dental officeOpen and close dental office according to office protocolReview the office for a neat, professional appearance and make necessary changesAnswer and respond to telephone calls with professionalismPatient ManagementMaintain a professional reception area; organize patient education materials, etc.Greet and welcome patients and visitors to the practiceCheck in patients according to office protocol, verifying and updating patient informationManage recall and inactive patient systemOversee patient relations & handle patient complaintsHelp explain office policy to patientsConfirm the next day's appointments according to protocol and patient preferencesSchedule patients for efficient use of doctor and staff timeTry to fill in cancellation and no-show appointment timesCollect payment from patients at the time of treatmentMake follow-up appointments as neededPrepare financial treatment plans and present plan options to patient at end of their appointmentRecords ManagementGather and accurately record insurance information from patientsSee that records are handled in compliance with HIPAA privacy and security regulationsAccurately file patient informationTrack cases and referrals to and from other doctorsInsuranceUpdate insurance information on all patients at all timesSubmit treatment plans for predetermination of benefitsPrepare claims for patients with dental insuranceOrganize supporting materials for claim forms, such as radiographs or written narrativesElectronically submit claim forms from officeAssist in the resolution of problems with third-party payers InventoryOffice ParticipationBe an active participant in staff meetingsPerform other tasks as assigned by Drs.CorrespondenceSort, organize, and distribute mailPrepare and send out new patient and referral thank-you lettersMarketing and Public Relations ManagementMay assist with the design of marketing and promotional materials (print and electronic)May assist with dental office advertising/recruiting ads for new staffMay assist with dental office facility managementPERSONNEL REQUIREMENTSEducation/ExperienceHigh school diploma2 years office experience desiredInterpersonalGood interpersonal skills to maintain effective rapport with patients, dentists, other staff members and communityEffective verbal skills to communicate with patients and staffTeam playerAble to adapt to office policy improvements (office is constantly striving for improved customer care/service)Conflict resolution experienceCustomer service or patient relations experienceQuick response/accurate data entry to present treatment plans to patients in a short time frameJob Type: Full-timeSalary: $12.00 - $16.00 per hourBenefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan -Schedule:
  • 8 hour shift
  • 4 days between Monday to Friday

Keywords: Rio Rancho Family Dental Care, Rio Rancho , Front Desk Receptionist, Administration, Clerical , Rio Rancho, New Mexico