Service Coordinator / Dispatcher

Company: First Rate Plumbing, Heating, & Cooling
Location: Albuquerque
Posted on: February 28, 2026

Job Description:

Job Description Job Description Service Coordinator / Dispatcher First Rate Plumbing, Heating & Cooling has proudly served Albuquerque and the surrounding areas since 1999. We've been recognized by Albuquerque Business First as one of the Best Places to Work for the past two years and hold an A rating with the Better Business Bureau, along with outstanding Google reviews. Our team is built on integrity, exceptional customer service, and a commitment to quality - and we're growing! We are currently seeking a Service Coordinator / Dispatcher who thrives in a fast-paced environment and enjoys keeping teams organized and customers informed. Position Summary: The service coordinator is responsible for managing daily schedules for service technicians and plumbers, dispatching technicians as service calls are completed, and coordinating return visits when parts arrive. This role plays a critical part in maintaining efficient operations and delivering outstanding customer experience. The service coordinator reports directly to the service manager. Key Responsibilities Answer incoming customer calls and schedule service appointments Coordinate and dispatch service technicians throughout the day Create and manage dispatch tickets, update the dispatch board Forecast workload 2-3 days in advance Update customer records and maintain customer database Sell and manage Club Memberships, including billing, renewals, scheduling, and records Place orders for special-order parts Conduct "happy calls" to ensure customer satisfaction Maintain technician bag supplies (flyers, forms, checklists, etc.) Assist the service manager with marketing tasks as directed Backup installation coordinator when needed Assist in training call takers and writing scripts and procedures Perform additional duties as assigned What We Offer 100% employer-covered medical & dental insurance (employee only) Up to 4% 401(k) match Paid Training 7 paid holidays per year after probationary period Paid Time Off: 64 hours in the first year, up to 120 hours with tenure Bonus Program Compensation: $20 - $25 per hour depending on experience Work Hours: 8 am to 5 pm, Monday through Friday, occasional overtime as needed Required Qualifications High school diploma or equivalent Minimum 2 years of experience in customer service, dispatching, project coordination, or a mix of those Prior experience in the HVAC or plumbing industry is strongly preferred Dispatching experience within HVAC, plumbing, or a similar industry is a plus Excellent customer service, communication, and interpersonal skills Strong organizational and multitasking abilities in a fast-paced environment Proficiency with computers and mobile technology Ability to read maps and understand service territories Must be detail-oriented with the ability to manage multiple tasks accurately Team-focused mindset with a professional and reliable work ethic

Keywords: First Rate Plumbing, Heating, & Cooling, Rio Rancho , Service Coordinator / Dispatcher, Administration, Clerical , Albuquerque, New Mexico