Customer Support Engineer; Rio Rancho, NM
Location: Rio Rancho
Posted on: January 8, 2019
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger and tinier than the world has ever seen.
Who are we* We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer*
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
** This Position is located in Rio Rancho NM **
Repair of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
Prepare fields service reports on customer support activity and provide documentation to other supporting functions supporting functions on re-occurring problems.
Prepare quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
Cross train and assist other field service engineers as appropriate. Also provide guidance to less senior CSE's. Provide guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
Travel by car or commercial transportation to customer facility as well as travel to support customers throughout the western US and other regions in North America, as needed.
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
* Excellent oral and written communications skills
* Motivated, dedicated and dependable
* Team performer and willing to travel
* Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team
* Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment.
* Prefer experience working in the semiconductor industry.
* Hands-on experience with KLA-Tencor Defect Metrology equipment (PUMA 9300, 9550 and 9850 models) highly preferred
* Bachelor's Level Degree with at least 3 years of experience.
* OR Equivalent Combination of Experience and Education.
EQUAL EMPLOYMENT OPPORTUNITY
KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.
Keywords: Kla-tencor, Rio Rancho , Customer Support Engineer; Rio Rancho, NM, Engineering , Rio Rancho, New Mexico
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