RioRanchoRecruiter Since 2001
the smart solution for Rio Rancho jobs

Director, Software Services and Access Technologies Corporate Job posting in #Rio Rancho #ITjobs

Company: Houston Methodist
Location: Rio Rancho
Posted on: January 9, 2020

Job Description:

Work Shift: DAY Work Week: M - F Job Summary 12/2019 JOB SUMMARY At Houston Methodist, the Director Software Services and Access Technologies position is responsible for Information Technology (IT) Divisions Application Development, Web Services, Robotic Process Automation, Epic Cadence and Epic Grand Central strategic and operational initiatives. Works closely with Marketing, Revenue Cycle, Physician Organization, Business Development, and Administration leadership and staff in determining how technology might assist in addressing needs and supporting the organization's key business objectives. Translates organizational needs into system requirements and design specifications. Serves as project director for major business systems initiatives. Assures that each assigned departments goals are accomplished and in line with strategic initiatives. Serves as a resource in evaluating policy and strategy for information technology. The Director has accountability of consumer, patient, physician and employee facing technologies and associated supporting software and hardware technologies including front-end and back-end systems. Strong focus around the consumer and patient digital front door to include *********************, MyMethodist App and associated patient access technologies and solutions supporting the digital front door experience. Technology platforms include Sitecore, SharePoint, .NET., Epic (Cadence and Grand Central), CRM, mobile indoor wayfinding, RTLS, digital display signage, digital workplace solutions, and other enterprise software solutions. The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations. PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental 'Scope of Service' and 'Provision of Care' plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS o Provide personalized care and service by consistently demonstrating our I CARE values: - INTEGRITY: We are honest and ethical in all we say and do. - COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. - ACCOUNTABILITY: We hold ourselves accountable for all our actions. - RESPECT: We treat every individual as a person of worth, dignity, and value. - EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. o Focuses on patient/customer safety o Delivers personalized service using HM Service Standards o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) o Intentionally rounds with patients/customers to ensure their needs are being met o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job PRIMARY JOB RESPONSIBILITIES Job responsibilities labeled EF capture those duties that are essential functions of the job. PEOPLE - 20% 1. Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF) 2. Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees. (EF) 3. Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF) 4. Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF) 5. Identifies opportunities and takes action to build strategic relationships between ones area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF) 6. Fosters collaboration, strategic alignment, integrated planning and execution across different functions in a matrix organization. (EF) 7. Inspires enterprise wide support of initiatives and drives cross functional teamwork to achieve results on time and within budget. (EF) SERVICE - 20% 1. Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF) 2. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF) 3. Collaborates with IT leadership and business stakeholders to establish the strategy and roadmap for WOW's enterprise information systems in alignment with the current and future needs of the business (EF) QUALITY/SAFETY - 15% 1. Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF) 2. Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety. (EF) 3. Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF) 4. Proactively identifies issues concerning technical limitations and key product requirements and drives solutions (EF) FINANCE - 25% 1. Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. (EF) 2. Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF) 3. Develop and manage the product portfolio roadmap and scope opportunities and obtain appropriate funding (EF) GROWTH/INNOVATION - 20% 1. Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF) 2. Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate. (EF) 3. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP. (EF) 4. broad knowledge of our product/service capabilities to identify new product areas, new technology, and emerging product/service opportunities (EF) This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTS o Bachelor's degree required o Master's degree preferred EXPERIENCE REQUIREMENTS o 10 years IT experience to include five years management experience o For internal candidates, three years management experience with Houston Methodist performance that demonstrates leadership responsibility o Experience with a variety of methodologies such as Software Development Life Cycle (SDLC), Scrum and Agile Development, and Software as a Service (SaaS) based software delivery. o Experience with project augmentation strategies preferred CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED o Project Management Professional (PMP) Certification or equivalent preferred o Agile scrum alliance or Scrum Master preferred o Epic Certification preferred o Technical certifications preferred KNOWLEDGE, SKILLS AND ABILITIES REQUIRED o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security o Demonstrates the ability to interact with others in a way that gives them confidence in ones intentions and those of the organization o Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying ones own behavior to accommodate tasks, situations and individuals involved o Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills o Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences o Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes o Demonstrates highly effective communication skillsstrong written communications and platform presentation abilities o Ability to work effectively in a fast-paced environment o Demonstrates flexibility and adaptability in the workplace o Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership o Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented o Proficiency in spreadsheet, word processing, and presentation software o Maintains a positive and supportive attitude and demeanor o Professional handling of exposure to confidential/sensitive information o Must enjoy Agile, DevOps, and Continuous Delivery while understanding that Agile doesn't mean you can skip planning and that planning and Agile can coexist in harmony. o Possess a craftsman's pride in the code the team delivers. Prioritizes and values quality over quantity, but is not a perfectionist and understands that ultimately the code must meet the needs of the business. o Must demonstrate an insatiable hunger for solving complex problems in simple and intuitive ways. HMIT Equal Employment Opportunity Houston Methodist is an Equal Opportunity Employer. Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor - priority referral Protected Veterans requested. Company Profile Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of 7 hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and six community hospitals throughout the greater Houston metropolitan area. HM also includes a research institute, a global business division, numerous physician practices and several free standing emergency rooms and outpatient facilities. Overall, HM employs over 20,000 employees. FORBES magazine has placed Houston Methodist on its annual list of Best Employers in 2016. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

Keywords: Houston Methodist, Rio Rancho , Director, Software Services and Access Technologies Corporate Job posting in #Rio Rancho #ITjobs, Executive , Rio Rancho, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Center Director
Description: Be a difference maker, with Learning Care Group. We are a community of collaborative, bold, fun, dedicated individuals, whose passion is the many children we guide, teach, and protect every day. As early (more...)
Company: La Petite Academy
Location: Albuquerque
Posted on: 01/18/2020

Travel Nurse RN - Case Management - $1,002 per week
Description: NurseFly Travel Nursing with American Mobile Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Albuquerque, New Mexico: br - Specialty: Case Management br - Discipline: (more...)
Company: American Mobile Healthcare
Location: Albuquerque
Posted on: 01/17/2020

Assistant Manager Infusion Clinic FT/40HRS
Description: Description br The Assistant Clinical Manager is responsible for management of clinical services in the Infusion Clinic under the supervision of the Manager of Critical Care Services. Works closely (more...)
Company: Christus Health
Location: Santa Fe
Posted on: 01/17/2020


NP Manager-Residency Program - New Mexico
Description: Presbyterian Healthcare Services, a locally owned, not-for-profit healthcare system in New Mexico, is seeking a Nurse Practitioner for the Rural Residency Program to join our growing team of exceptional (more...)
Company: Presbyterian Healthcare Services-Physician
Location: Albuquerque
Posted on: 01/18/2020

General Manager
Description: General Manager 19031706 Description When Chipotle first opened its doors in 1993, the idea was simple: show that food served fast didn't have to be a typical fast-food experience. More than two decades (more...)
Company: Chipotle Mexican Grill
Location: Albuquerque
Posted on: 01/17/2020

General Manager, Assistant Manager, Regional Managers
Description: Hospitality Recruiters HR represents over 40 companies nationally who are now hiring Management personnel: Opportunities in the Restaurant Industry All levels from Assistant
Company: Careerbuilder US
Location: Albuquerque
Posted on: 01/17/2020

Managing Director of Investment Banking - Own a Franchise
Description: Managing Directors of Investment
Company: Franchise Career Advisors
Location: Albuquerque
Posted on: 01/18/2020

Associate Customer Business Manager - Giant Eagle and Wegmens
Description: Job Summary:The primary purpose of the Customer Business Manager CBM position is to develop business relationships with our Giant Eagle / Wegmans partners while driving mutual, profitable sales. The (more...)
Company: Unilever
Location: Santa Fe
Posted on: 01/17/2020

Patient Access Manager FT/40HRS
Description: DescriptionThe Manager of Patient Access is considered a leadership position that provides support, direction, and focus for the staff involved in all areas of patient access. The Patient Access Manager (more...)
Company: Christus Health
Location: Santa Fe
Posted on: 01/18/2020

Customer Service Manager
Description: Email and call former Inland Empire Scholarship
Company: National Black Grads
Location: Albuquerque
Posted on: 01/18/2020

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Rio Rancho RSS job feeds