Contact Center Manager
Company: Safelite AutoGlass
Location: Rio Rancho
Posted on: January 12, 2021
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Job Description:
The Contact Center Operations Manager is a critical role in
leading the Rio Rancho Customer Service team. This key contributor
leads, develops, and engages a team of leaders to drive exceptional
performance for Safelite's customers and clients. The Contact
Center Operations Manager reports directly to the Director of
Contact Center Operations. The role is an afternoon and evening
schedule. Find a career. Gain a family.Safelite will be unlike any
place you've ever worked. (This won't be just the daily grind!)
You'll join caring and passionate teams that collaborate to make a
difference, deliver extraordinary results and bring unexpected
happiness. Every day. Your effort, heart and creative ideas will be
valued and rewarded. And we care about your well-being. So, we'll
strive to give you what you need to be happy at work and at
home.ESSENTIAL ACTIVITIES: * Proactively communicates with the
Director of Contact Center Operations on key account performance.
Updates the leadership team with potential issues determines issue
resolution.* Analyzes trends and performance data to ensure
superior customer satisfaction is delivered to all clients.*
Establishes and monitors supervisory team member's performance
against established goals and takes appropriate action when
necessary. Ensures a safe and fun work environment.* Executes
various reporting and various operational management including
schedules, associate documentation and coaching, client support and
more.* Ensures all contract requirements are met and develops an
internal relationship with various Safelite teams to coordinate
performance.* Motivates, engages and develops leaders who create a
high performing environment and makes Safelite the best place
you'll ever work.REQUIREMENTS: * Bachelor's degree in business
administration or a related field required* 5+ years' experience
with leading and developing high performing teams* 1+ years'
experience with customer service or claims administration* Ability
to lead people and achieve results through others & organize and
manage multiple projects* Experience in assembling and leading high
performing teamsApply now!We're known as an auto glass company.
That's the focus of what we do. But we're much more -- we're a
growing and evolving service brand. And what really makes us unique
is our people. Because at our core, we're a People Powered
organization -- and our people come first and our culture matters.
We'll help you find a fulfilling career path and encourage you to
have a life. Let us be the best place you'll ever work.Learn
more.
Keywords: Safelite AutoGlass, Rio Rancho , Contact Center Manager, Executive , Rio Rancho, New Mexico
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