General Manager - Santa Ana Star Center
Company: AEG
Location: Rio Rancho
Posted on: January 21, 2023
Job Description:
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Overview
The General Manager is responsible for the efficient, professional
and profitable operation of the food service operations at the
assigned Spectra venue. This individual ultimately oversees every
managerial, f/t and p/t position, and ensures full compliance with
state and federal labor laws, sanitation and food-related
ordinances, and alcohol service regulations. In addition to
managing the day to day business operations, the General Manager
solicits new sources of revenue, both on and off the venue
property.
Responsibilities
- Ensure legal, efficient, professional and profitable operation
of the assigned Spectra venue.
- Generate and review financial reports, including budgets,
projections, forecasting, revenue analysis, disbursements, capital
investments, labor and product costs, wage and salary control,
P&L financial statements.
- Final decision-maker on equipment purchases and leases.
- Conflict resolution; last-resort mediation; arbitration and
labor negotiations, when applicable.
- Author, review and amend policies & procedures, as
required.
- Author and amend contracts; authorize terms.
- Oversee scheduling and labor allocation.
- Analyze ticket sales in relation to anticipating staffing
needs, target market demographics; determine and project point-of
sale to guest ratio.
- Evaluate recent historical sales and purchasing data for the
purpose of identifying purchasing patterns and accurate cost of
goods.
- Program and maintain the point of sale system to ensure
accurate financial reporting, tracking of accountability, and
commodity levels by location.
- Directs and assists managers in preparing and attaining future
goals.
- Provides each manager with the proper direction and follows up
on all assignments.
- Inspects the operation on a regular basis to ensure that the
established quality standards are maintained.
- Prepares required reports accurately and submits them on time,
follows up with department heads to ensure that their reporting is
completed within the same guidelines.
- Develops an effective management team.
- Gives the managers clear direction, and provides the necessary
assistance for them to provide them to perform their work.
- Evaluates each manager's performance and makes recommendations
for their improvement.
- Reviews and assists in the development of menus and marketing
plans with the appropriate department heads.
- Establishes and maintains personal relationships with show
managers, suppliers, vendors and the public that projects the venue
in a positive light.
Qualifications
- MA or MS; BA or BS with business-related major;
- Minimum 5 years management experience in food-related or
concessions industry.
- Concessions Manager Certificate from the National Association
of Concessionaires.
- Nationally recognized, advanced food service sanitation
training course certification.
- Ability to communicate with employees, co-workers, volunteers,
management staff and guests in a clear, professional and courteous
manner which fosters a positive, enthusiastic and cooperative work
environment.
- Ability to make sound business/operations decisions quickly and
under pressure.
- Ability to speak, read, and write in English.
- Solid working knowledge of computer applications: Microsoft
office, POS systems, timekeeping systems.
- Ability to work well in a team-oriented, fast-paced,
event-driven environment.
- Possess a thorough working knowledge of all existing
concessions and premium services locations: geographical location,
equipment, evacuation procedures, adjacent employee and guest
areas, and facility access.
- Possess valid Food Handlers certificate and Alcohol Service
Permit if required by state or local government.
- Possess thorough working knowledge of all applicable sanitation
requirements, food preparation guidelines, alcohol service
policies, safety standards, etc. pertaining to Spectra and venue
concession and premium services operations.
- Ability to calculate basic and complex math functions
(addition, subtraction, multiplication, division,
percentages).
- Ability to handle cash accurately and responsibly.
- Ability to consistently adhere to the highest standards of
integrity, professionalism, ethics and confidentiality.
- Ability to work independently with little direction.
- Experience working in a Union environment required.
- Experience in a fast paced ball park or stadium preferred.
- Accounting minor or credits preferred.
Keywords: AEG, Rio Rancho , General Manager - Santa Ana Star Center, Executive , Rio Rancho, New Mexico
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