BEHAVIORAL HEALTH RESPONDER I - SRMC
Company: University of New Mexico - Hospitals
Location: Rio Rancho
Posted on: September 25, 2024
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Job Description:
Department: SRMC BH Mobile Crisis 988 - SRMC
FTE: 1.00
Full Time
Shift: Days
Position Summary:
The Behavioral Health Responder 1 (BHR 1) works with the
interdisciplinary team to meet the needs of persons whose lives are
disrupted or complicated by mental illness, behavioral
disturbances, substance use issues, or the inability to function or
maintain in the community. The BHR 1 provides verbal de-escalation,
screening services, and case management of clients in crisis in the
community, and collaborates with other team members to ensure
optimal, recovery-oriented care to both mental health and substance
using individuals through a variety of evidence-based
interventions, as well as daily consultation with staff and
clients. The BHR 1 utilizes their lived experience as a Peer in
full recovery within the context of their Code of Ethics to
facilitate the healing and recovery of our patients. The BHR 1
serves as a liaison partnering with families, community members,
tribal nations, schools, emergency services, and law enforcement
providing outreach and linking to resources for those in need. The
BHR 1 is available to all UNM SRMC services and partners with
first-responders to address community needs. This position is
mobile, functioning from all settings within the UNM Sandoval
Regional Medical Center (SRMC) system and also in the field with
community partners. Ensure adherence to Hospitals and departmental
policies and procedures. Patient care assignment may include
Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.
Detailed responsibilities:
* PROFESSIONAL DEVELOPMENT - Enhance professional growth and
development through participation in educational programs, reading
current literature, attending in-services, meetings and
workshops
* EMERGENCY RESPONSE - Provides emergency response whenever
necessary, on the SRMC campus and in the community
* CARE COORDINATION - Provides de-escalation, brief interventions,
case management and care coordination for SRMC and for community
members under supervision
* INTERVENTION - Provides in-person interventions, telehealth,
phone triage, and support for clients in need of behavioral health
services
* TEAM - Works as a team providing mobile Behavioral Health
response to dispatch coming from 988 and co-response with local law
enforcement coming from 911 as needed to assist in the support and
case management of clients in crisis in the community; works as a
team to also provide internal crisis response at UNM SRMC when
requested
* CARE - Provides SRMC and community client updates to supervisor
regularly on all care, seeking feedback and direction regarding
care in one to one scheduled supervision and via all SRMC approved
methods of HIPAA compliant communication
* MEETINGS - Attends hospital huddles and uses daily management
systems as well as community meetings for proper coordination of
care and interdisciplinary team communication
* DEVELOPMENT - Develops and maintains recovery- oriented
collaborative relationships with individuals in crisis through
ongoing contact with supervision
* COLLABORATE - Collaborates with interdisciplinary team to develop
person-centered, trauma informed, strengths-based safety planning
under supervision
* REFERRALS - Makes referral arrangements with emergency personnel
or resources under supervision to provide next step care for
clients and families
* EMPOWER - Empowers client's coordination of whole person care to
include behavioral health, substance use care and primary care
under supervision
* SUPPORT- Provides suicide and risk support and abatement under
supervision, identifies concerns and notifies the relevant team
members
* COLLABORATE - Collaborates with all members of the
interdisciplinary team to coordinate care
* DOCUMENT - Documents all patient contacts, care coordination,
client compliance and all other information in the electronic
health record system
* COMMUNICATION - Communicates using all hospital endorsed patient
and staff communication tools such as TigerConnect, TeleDoc, Zoom,
Teams, etc.
* OUTREACH - Provides community outreach and education consistent
with UNM SRMCs vision and purpose; provides flexibility and
accommodation as needed
* COMPETENCY - Demonstrates cultural sensitivity and competency in
all communities and age specific behaviors
* RESOURCE - Serves as an information resource to clients, staff,
and the interdisciplinary team
* PARTICIPATION - Participates punctually in job-related training
sessions and seminars
* TRANSPORT - Transports and/or arranges for client transportation
as needed
* BILLING - Ensures all documentation requirements and billing
procedures are completed and submitted in a timely manner to ensure
accurate and timely reimbursement of agency services
* REGULATORY - Ensures that all state, federal, Joint Commission
and other oversight regulations are strictly adhered to
* CONFIDENTIALITY - Ability to ensure the security and
confidentiality of client information and records in a manner
consistent with professional codes of ethics, and hospital policies
and procedures
* PATIENT SAFETY 1 - Follow patient safety-related policies,
procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient
safety by seeking opportunities to improve patient safety through
questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental
conditions and/or situations that may put a patient at undue
risk
* PATIENT SAFETY 4 - Report potential or actual patient safety
concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in
their own care by asking questions and reporting treatment or
situations that they don't understand or may "not seem right"
* POLICIES AND PROCEDURES - Maintain departmental policies and
procedures, objectives, and quality assurance programs
QualificationsRelated Education and Experience may be substituted
for one another on a year for year basis.
Education:
Essential:
* Bachelor's Degree
Education specialization:
Essential:
* Related Discipline
Experience:
Essential:
No minimum experience required
Nonessential:
1-2 years experience in mental health, substance abuse or related
field
Beginner to intermediate experience with Microsoft Office products
including Word and Outlook
Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
* NM Cert Peer Support or Family Peer Support or CMHW or relat
Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or
25 to 50 pounds of force frequently, and/or 10 to 20 pounds of
force constantly to move objects or people. Physical Demand
requirements are in excess of those for Medium Work.
Working conditions:
Essential:
* Sig Haz: Physical risk/injuries due to combative patients
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
* May be required to travel to various work sites
Department: Behavioral and Mental Health
Keywords: University of New Mexico - Hospitals, Rio Rancho , BEHAVIORAL HEALTH RESPONDER I - SRMC, Healthcare , Rio Rancho, New Mexico
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