(7/2/2025) RN NURSE NAVIGATOR

Company: University of New Mexico - Hospitals
Location: Rio Rancho
Posted on: July 2, 2025

Job Description:

Job Description Sign-On Bonus Available Relocation Assistance Available Minimum Offer $ 34.29/hr. Maximum Offer $ 41.94/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Radiology - Admin FTE: 1.00 Full Time Shift: Days Position Summary: Transforms care through assessment and advocacy, decreasing barrier (i.e., insurance, language, prep compliance) to access, coordinating and utilizing appropriate resources and providing a positive financial impact. An effective RN Nurse Navigator possesses skills in communication, organization, problem solving, critical thinking, collaboration, advocacy, time management, and multitasking. Must possess knowledge and experience in the department specialty and have a broad understanding of the health care system. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Detailed responsibilities: * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable * CUSTOMER SERVICE - Ensure quality customer service through training, monitoring and coaching; resolve customer service issues and problems * NAVIGATION/ PATIENT ADVOCACY - Work to eliminate barriers to access to culturally competent medical services for all patients. Assist patients to access community resources, and financial assistance programs and services that are needed/n * COLLABORATION - Collaborate with medical providers, multidisciplinary team members and community resource providers to assist patient to meet above described treatment goals * PROBLEM SOLVE – Recognize problems, identify the cause and take corrective action; Inform leadership of activities, problems and needs within the department * POLICIES - Work within Hospitals, Nursing division and departmental policies * STATISTICS - Maintain and report applicable statistics regarding programs and client services * DOCUMENTATION- Document all client encounters per the electronic medical record as instructed * COMMITTEES and MEETINGS – Attend meetings; participate in committee functions; participate in hospital-wide activities and committees within the scope of position or as directed * DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" Qualifications Education: Essential: * Program Graduate Nonessential: * Bachelor's Degree Education specialization: Essential: * Nationally Accredited Nursing Graduate Nonessential: * BSN or Bachelor's in Related Discipline Experience: Essential: 1 year directly related experience Nonessential: No preferred experience Credentials: Essential: * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days * RN in NM or as allowed by reciprocal agreement by NM Physical Conditions: Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Working conditions: Essential: * Sig Haz: Physical risk/injuries due to combative patients * No or min hazard, physical risk, office environment * May be required to travel to various work sites * May perform subordinate tasks in high census/vol * May be required or is required to perform on-call duties Department: Registered Nurse

Keywords: University of New Mexico - Hospitals, Rio Rancho , (7/2/2025) RN NURSE NAVIGATOR, Healthcare , Rio Rancho, New Mexico