Program Associate
Company: Hope Services
Location: San Jose
Posted on: April 7, 2026
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Job Description:
Program Associate Are you a person who enjoys helping others?
Are you currently seeking fulfillment in your professional life?
Hope Services is Silicon Valleys leading provider of services to
people with developmental disabilities and mental health needs. We
seek candidates who share our inspirations & aspirations. Selection
of staff is made on a competitive basis, and we are committed to
promoting diversity, equity, inclusion & belonging at all levels
>>>>> 2025 Winner of Mercury News Best in Silicon
Valley >>>> ASPIRE to Excellence CARF Accredited
>>>> 2024 Great Nonprofits Top-Rated Nonprofit
>>>> Four-star Charity Navigator >>>> 2024
Candid Gold Seal of Transparency <<<<< *Salary
Range: $25.00 - $28.00 per hour commensurate with experience and
qualifications Summary To enhance program and service quality
through associate level program administration of key new programs,
both clinical and financial aspects, monitoring of targeted ongoing
programs with regard to assessing completeness of medical records,
data gathering, medical records analysis. To provide back-up
support to management in matters pertaining to the quality of
clinical work within Counseling programs. To perform back-up
research and development functions in line with HOPE goals, as they
are developed within Counseling Center. Essential Functions The
following responsibilities represent the essential functions of
this position. An employee in this classification is responsible
for carrying out the following functions: 1. Management of special
projects or contracted services 2. Supervise quality of the
clinical records in Mental Health dept. Analyze outcomes from our
clinical work, and make suggestions for improvement. 3. Help gather
data on outcomes from clinical work, and help tabulate for
research, presentations, and outcome reports 4. Provide Counseling
quality control, examining billing records versus clinical records
to ensure correspondence. 5. Attend SCCMH trainings on clinical
work and Unicare and meetings as necessary. 6. Help implement EHR
in front office. 7. Participate as an integral part of a
multi-disciplinary team designed to meet the needs of clients and
their families. 8. Assist with scheduling of clinical contacts, and
phone inquiries from clientele and other agencies. 9. Other duties
as assigned to ensure efficiency and quality of the programs. 10.
Go into field as requested to gather information or assist in
quality service delivery. 11. Assist with major events involving
clients and their families, including parent nights. Qualifications
Required 1. B.A./B.S. 2. Meet eligibility requirements for billable
SCCMH work. 3. Clinical interest in developmental disability or
psychology; will substitute accounting, finance, project management
experience/ duties if relevant. Required Knowledge and Skills 1.
Proficient in computer skills including word processing,
spreadsheets and database management. 2. Ability to use abstract
thinking, conceptualization at a high level. 3. Ability to conduct
independent research 4. Flexibility, and ability to prioritize.
Excellent concentration. 5. Discrete manner and ability to
communicate with clinical, administrative and professional staff as
well as clients and their support systems. 6. Knowledge of
principles of management, planning, regulations, compliance.
Environmental Conditions An enclosed office environment. Time spent
sitting, using computer station, period of intense concentration,
using the telephone, reading clinical charts, and doing paperwork.
Time spent in meetings, travel to various work site locations. Some
exposure to weather conditions. Do you have what it takes to make a
difference? Inspire and be inspired! Hope Services takes immense
pride in maximizing our employee engagement. Will you join us??
Visit www.hopeservices.org (http://www.hopeservices.org) to find
out more about us and the people we serve. Hope Services is an
equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees
not regardless of, but with consideration and appreciation for
race, color, religion or belief, national, social or ethnic origin,
sex, age, physical, mental or sensory disability, HIV Status,
sexual orientation, gender identity and/or expression, marital,
civil union or domestic partnership status, past or present
military service, family or parental status, or any other status.
PI80832ef93a77-29400-39202449
Keywords: Hope Services, Rio Rancho , Program Associate, Healthcare , San Jose, New Mexico
