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PATIENT SCHEDULER III - ORTHOPEDIC

Company: Presbyterian Healthcare Services
Location: Rio Rancho
Posted on: July 11, 2019

Job Description:

Overview Job Description Type of Opportunity: Full Time FTE: 1.****** Exempt: No Work Schedule: Days Summary:*Provides exceptional patient experience for each patient case*Accuracy in scheduling is paramount in performance *Ability to schedule complex surgical procedures (et. al. total joint replacement, complex cardio-thoracic procedures, etc.)*100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure*Perform non-clinical pre-surgery patient and family education*Coordinate admission paperwork when applicable*From pre-determined surgeon instruction, schedule pre-operative tests required *From pre-determine surgeon instruction, determine personnel/equipment required and communicate to OR*Schedule equipment representatives and proctors as required*Other duties as assigned (et al training/mentoring Scheduling Services II Associates )Responsibilities Responsibilities:Customer Service and Caring Practices:*Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.*Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times*Ability to manage conflict and appropriately request the help of a supervisor when needed*Round with patients waiting to insure their comfort and to inform of delays when applicableEncounter Components:*Performs the patient scheduling process and validates accurate patient demographics*Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)*Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses*Meet 1 on 1 with patient to schedule complex invasive procedures in or out patient*May be scheduling total joint cases.*May be required to complete the required pre op and post op surveys for total joint cases.*May be required to accurately manage the providers block time in the OR. *Arrange device reps and proctors to be on-site as required*Collaborate with blood bank*Advised patient and patient families of non-clinical instruction*Develop and maintain a positive relationship with OR personnel*Follow OR protocols for scheduling such as utilizing assigned block time*Schedule all pre-admit appointments and radiology. Track patient compliance by communication with patient on an on-going basisFinancial Accountabilities:*Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center*Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patientrepresentative, OR, etc) if a breakdown occursMessage Management:*Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects ofpatient care.Medical Record Components:*Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Managementfor incoming or outgoing recordsPatient Relations*Comprehend quality service connection to *patient satisfaction and reimbursement*Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable*Perform confirmation calls when applicable to include directions and instructions as required by the visit typePatient Safety*Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner theclinic team directs.*Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.*Report any concern that may create a safety issue.*Annual competency completion of Clerical Staff during a Code BlueQuality Improvement:*Appointment reminder calls*Rescheduling*Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines*Works with assigned physicians to maximize schedule effectiveness*Willingness to work in a positive manner to assist in development of new surgical programsC.A.R.E.S Behaviors:*Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.Qualifications Experience: *A minimum of three years experience as a medical scheduler with experience in complex surgical procedures.*Previous one on one experience with surgeon/s required*Must pass EPIC competency for Registration at completion of Epic Clerical Training classAbilities: *Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments*Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.*Requires strong organizational skills*Must be able to function under pressure while maintaining professionalism*Familiarity to CPT and ICD-10 coding*Pass annual competency exam for all areas of responsibility.*Attend Quarterly MSO meetings.*Attend Staff meetings*Attend Employee Forums Education:High School Diploma or GED Benefits Benefits Benefits are effective day-one (for .45 FTE and above) and include: - Competitive salaries - Full medical, dental and vision insurance - Flexible spending accounts (FSAs) - Free wellness programs - Paid time off (PTO) - Retirement plans, including matching employer contributions - Continuing education and career development opportunities - Life insurance and short/long term disability programs About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans. We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great. Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC. New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. #CB Apply on Company Website Job ID: 2019-6505 For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. Presbyterian Healthcare Services Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans. Contact Info - 2400 Unser Boulevard Southeast Rio Rancho, NM 87124 View Company Profile Don't miss out on new jobs like this Get the latest jobs delivered to your inbox. Unsubscribe at any time. Create Job Alert Saving Your Job Alert Job Alert Created Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time. Maximum Email Alerts This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Keywords: Presbyterian Healthcare Services, Rio Rancho , PATIENT SCHEDULER III - ORTHOPEDIC, Healthcare , Rio Rancho, New Mexico

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