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Host - Village Inn - Rio Rancho

Company: The Fresquez Companies
Location: Rio Rancho
Posted on: November 17, 2021

Job Description:

Summary/Objective: "Doing business with integrity while serving our guests exceptionally." The Host is to immediately interact with our guests by warmly greeting them upon arriving to dine at our restaurant. Hosts are responsible for positive guest interactions by quickly being attentive to their seating requests in a professional, friendly, and efficient manner. As a Host, it is his/her responsibility to make sure our guests are delighted in their visit and leave with the best guest experience possible, inviting them to return. Essential Functions: * Warmly meets and greets all guests upon arrival. * Presents menus to guests, informs guests of restaurant specials and of server's name. * When immediate seating is limited, record guest names and number of people in party. * Provide guests with estimated waiting time. * Run floor plan board and seat guests fairly and/or by special request, accurately recording reservation information. * Inspect table for proper presentation and completeness. * Relay messages to servers and bussers as needed. * Answer phone; respond to guest's questions in person or by phone. * Contributes to team effort by accomplishing related results as needed. Qualifications: * Must possess a positive attitude and work well with other team members. * Must be able to work unsupervised. * Must be able to communicate clearly with managers, kitchen and dining room personnel. * Be able to work in a standing position for long periods of time (up to 8 hours, 100% of the time). * Be willing to follow direction and ask questions for clarification if needed. Skills: Organization, Attention to Detail, Thoroughness, Excellent Listening and Communication Skills, Ethical Conduct, High Integrity, Personal Responsibility and Initiative, Safety Conscious, Cleanliness, Conflict Resolution, Relationship Building * Strong knowledge and understanding of company and FDA standards, processes and procedures. * Detail oriented. * Excellent listening and communication skills. * Team Player - Ability to act in a collaborative manner which contributes to creating an environment of respect and professionalism displayed at all times toward management, co-workers, guests, and vendors. * Effective organizational and time management skills; able to manage multiple priorities. * Ability to work under pressure and to be flexible and adept at varying and changing demands. * Able to work at a fast pace in an effective manner. * Effective interpersonal communication and interpersonal skills with guests and co-workers including dishwashers, cooks, other servers, bartenders, supervisors and management. * Food handler permit required upon hire. Work Environment: This job operates in a fast-paced restaurant setting. The noise level is usually moderate to high. The employee may be exposed to hazards including, but not limited to: Slipping, tripping, and falls. Physical or Environmental Demands: The physical demands described here are representative of those that that must be met by an employee to successfully perform the essential functions of the job. This position requires constant standing. All positions may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Must be able to lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. The noise levels in this position are usually moderate to high. Position Type and Expected Hours of Work: This is an hourly position. Scheduled hours vary by restaurant needs, including necessary adjustments made during high and low seasonal changes. Typical days and hours of work for this position are Monday-Sunday 5am-10pm or later (varying shifts). Other days/hours and holidays required as needed or assigned. Required Experience: Restaurant industry experience preferred. Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices. Work Authorization/Security Clearance: * Satisfactory completion of a pre-employment drug screening. * Satisfactory completion of a criminal background check. * Satisfactory completion of a background check in accordance with the Transportation Security Administration (TSA). Language Ability: Ability to read, analyze, interpret general business rules and technical procedures. Ability to clearly and effectively communicate information and respond to questions from management and team members. Other (Secondary) Responsibilities: Assist with other restaurant functions including other assigned duties as needed. Must be able to fill in as needed. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EOE Statement: Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc. DBA Village Inn, and LF Operations, LLC is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

Keywords: The Fresquez Companies, Rio Rancho , Host - Village Inn - Rio Rancho, Hospitality & Tourism , Rio Rancho, New Mexico

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