CAGE SHIFT MANAGER
Company: Santa Ana Star Casino Hotel
Location: Bernalillo
Posted on: May 14, 2022
Job Description:
Location Casino Employment Status Full-Time Shift Varies
Category Cage Summary: The Cage Shift Manager is responsible for
the daily operations of the cage. The Cage Shift Manager maintains
the balance between productivity standards and customer service for
Cage Cashiers during their shift.Major
Responsibilities/Activities:
- Review and make suggestions to cage employees daily work
schedules.
- Monitors the performance of subordinates, ensuring adherence to
Casino policies and procedures and the ICS.
- Performs even-money exchanges with the other Casino
departments.
- May perform functions of subordinate staff, as required.
- Makes recommendations for hiring, terminating and training cage
employees; plans, assigns, and directs work; appraises performance;
rewards and disciplines employees; addresses complaints and
resolves problems.
- Ensures proper preparation of the daily bank deposit.
- Maintains locked boxes for keys and the key control log and
ensures proper issuance of keys.
- Ensures cage compliance with federal currency transaction
reporting requirements of Title 31.
- Maintains awareness of all cage activity and safeguards cage
assets.
- Reviews daily cash receipts and disbursements through the vault
for their shift.
- Ensures all cash turned in by operating departments is properly
verified and recorded.
- Verifies and accepts funds from hard and soft count.
- Obtain and maintain most current information regarding
applicable Tribal, State, Federal, and Gaming policies, procedures,
rules, and regulations.
- Performs other duties, as assigned. Minimum Requirements:
- Preference given to qualified Santa Ana Tribal Member.
- High School diploma or GED.
- Two years cage experience is required.
- Some college courses in Banking, Finance or related area
preferred.
- Excellent written and verbal communication skills including the
ability to successfully communicate with multiple levels of
management.
- Must be able to read, write, speak and understand English.
- Must have advanced Computer capabilities.
- Must be 10-key proficient.
- Must have knowledge of spreadsheet software and word processing
software with use of Microsoft products including Word, Excel,
Outlook, and Access preferred.
- Knowledge of gaming software systems required with use of IGT
software preferred.
- Must be able to obtain and maintain a Pueblo of Santa Ana
Gaming and Regulatory Commission key gaming license.Essential
Mental Functions:The essential mental functions described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Maintain a strict level of confidentiality regarding company
information.
- Must be a detail oriented, organized individual with the
ability to multi-task.
- Proven ability to provide outstanding customer service.
- Proven ability to handle conflict situations.
- Must have excellent problem solving abilities.
- Strong mathematical skills including the ability to add,
subtract, multiply and divide in all units of measure, using whole
numbers, common fractions, and decimals.
- Must have strong analytical skills.
- Must be able to deal with stressful situations in a
professional manner.
- Must be a Team Player.Essential Physical Functions:The
essential physical functions described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this position. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
- While performing the duties of the position, the employee is
frequently required to stand, walk, turn, use hands and fingers to
handle and feel, reach with hands and arms, talk and hear.
- Must be able to lift up to 50lbs.
- Must be able to work at a fast pace and in stressful
situations.
- Must be able to maneuver around the office and the facility, as
needed, to collect all necessary materials and documents.
- Physical ability to safely perform the essential job functions
of the position.Equipment Used:
- Copiers, Fax Machines, and other traditional office equipment,
as required.Work Environment:The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.The noise level in
the work environment is usually loud. Employee duties are performed
indoors in a climate controlled and second-hand smoke-filled
environment. Hazards include working around moving equipment.
Equipment must be properly used or they can be potentially
hazardous.
Keywords: Santa Ana Star Casino Hotel, Rio Rancho , CAGE SHIFT MANAGER, Hospitality & Tourism , Bernalillo, New Mexico
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