Director of Hotel Operation
Company: Santa Clara Development Corporation
Location: Espanola
Posted on: February 13, 2026
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Job Description:
Job Description Job Description SUMMARY : The Director of Hotel
Operations will direct, and coordinate activities of the hotel and
other areas assigned by COO, to obtain optimum efficiency and
economy of operations and maximize profits by performing the
following duties personally or through direct report supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited
to the following: Ensure service and product standards are
maintained at a 4-star level. Manage guest and community relations
Devise and implement programs to increase customer quality and
service. Review and maintain guest comment card satisfaction
scores. Ensures implementation of standards, procedures, hotel
policy for personnel administration and performance Develop,
implement and review marketing direction with the Director of
Marketing Develop and implement yearly rooms’ budget and 30-60-90
day forecast. Establishes and implements realistic and effective
operating and capital budgets and forecasts and compares actual
operating results with budgeted projections; facilitates
operational profitability through proper anticipation and
adjustment of hotel operations. Develop and maintain rooms’
historical data. Maintain effective staffing and cost controls in
all areas. Formalizes and executes policies and activities designed
to improve the property’s operational profitability and/or service.
Maximizes revenues and service. Maintains competitive and
profitable room rates. Ensures and inspects cleanliness of hotel.
Keep all areas clean & sanitized. Conducts performance reviews for
all employees under his/her responsibility. Responsible for
maintaining a regular, consistent attendance record. Other duties
as assigned by COO. QUALIFICATIONS: Bachelor’s Degree required;
Three-Five years Hospitality Management experience required. Must
be able to read, write, and verbally communicate fluently in
English.
Keywords: Santa Clara Development Corporation, Rio Rancho , Director of Hotel Operation, Hospitality & Tourism , Espanola, New Mexico
