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Call Center / Customer Service / Customer Care Representative / FT / PT

Company: Safelite Group, INC.
Location: Rio Rancho
Posted on: April 17, 2019

Job Description:

Are you ready to bring unexpected happiness to everyday life? Be the first link between our customers and insurance partners as a Call Center / Customer Service / Customer Care Representative / FT / PT/ B2C in Rio Rancho full-time or part-time.

What we offer:


  • Competitive pay and incentives
  • Paid volunteer time to support a cause important to you
  • Medical, dental and vision plans for full-time associates
  • 401(k) program with company matching
  • Short term and long term disability
  • Company-provided life insurance with buy-up options
  • Employee Assistance Program (EAP)
  • Safelite product discounts
  • Paid training programs
  • Online learning and career development
  • Optional benefits, such as pet insurance, legal assistance and more

    A Day in the life of a CSR:


    • Quickly and professionally answers incoming phone calls from policyholders, insurance agents and/or auto glass shops - listening to each customer's needs and concerns.
    • Gathers all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
    • Puts customers at ease by using the production/shop locator system to find an auto glass vendor to quickly and conveniently service their vehicle - qualifying the damage for a windshield repair or selecting the appropriate glass part for replacement.
    • Proactively assists broader team by answering hold calls.
    • Helps new associates get up and running with orientation and training, as needed.

      What we need from you:


      • Must be 16+ years of age High school diploma or equivalent (or actively enrolled)
      • Prior experience in customer service preferred
      • Ability to operate a computer and telephone systems while seated for extended periods of time
      • Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers

        Are you looking to find a career AND gain a family? Apply now!

Keywords: Safelite Group, INC., Rio Rancho , Call Center / Customer Service / Customer Care Representative / FT / PT, Hospitality & Tourism , Rio Rancho, New Mexico

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