Technical Support
Company: Alorica
Location: Rio Rancho
Posted on: January 14, 2021
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Job Description:
Description - External GET TO KNOW ALORICA At Alorica, we only
do one thing - make lives better, one interaction at a time. We're
a global leader in customer service--and collections,--serving the
world's biggest brands with tens of thousands of employees in
hundreds of locations around the globe. -- JOB SUMMARY Your mission
(should you choose to accept it) is to--provide
collections/receivables management phone support for one or more
clients at our contact center facility. In this role, you will be
assisting customers with making outstanding payments for clients.
You'll be acting as a--consultant--to--the customer,
empathizing--with their situation,--encouraging and
educating--them,--and offering--assistance and payment options. A
strong relationship between our clients and their customers starts
with you - so only the awesome need apply! -- -- KEY JOB
RESPONSIBILITIES Handles various incoming and outgoing
collections-focused phone calls Resolves customer questions,
complaints and collections inquiries in a professional, helpful
manner Connects with existing and potential customers and aims to
resolve inquiries related to receivables management Utilizes
computer system to verify and document customer requests Talks to
customers over the phone to resolve their questions or concerns
Maintains and updates customer information as necessary Calmly
attempts to resolve and de-escalate any issues Escalates calls to
supervisor when necessary and appropriate -- ------ WHY JOIN
ALORICA? Every day, we aim to live up to our mission of creating
insanely great customer experiences. But as Alorica employees,
giving back matters just as much - that's why we're so proud
of--Making Lives Better with Alorica, a non-profit, 501(c)(3)
organization dedicated to providing assistance to employees, their
families and the people, organizations and communities who support
them. Simply put, we want to make lives better---one interaction at
a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee,
you may receive: -- Paid training Flexible training schedules
Medical and dental benefits Paid time off Paid holiday Retirement
planning options (401(k)) Employee discounts through client
programs Working at Alorica means potentially having the freedom to
explore all kinds of career options - from customer--service,
collections, training, and tech support, to management, recruiting
and more. Alorica offers fun, challenging opportunities to pursue
your professional goals, and we want you to have fun and succeed -
because when you're at your best, that's when we're
at--our--best.-- So what do you say? Ready to take the next step?
-- -- -- Qualifications - External JOB REQUIREMENTS Minimum
Education and Experience: High School Diploma or GED required;
college degree preferred 1-2 years' previous experience in a
receivables management, collections and contact center environment,
preferred Customer service experience a plus Phone-related customer
service a--major--plus Familiarity with Microsoft Windows, Word,
and Excel applications Bilingual language skills a plus Knowledge,
Skills and Abilities: Stellar customer service skills - and an
overwhelming desire to make lives better, one interaction at a time
Knowledge of phone dialer functions and call campaigns
Understanding of collections regulations, including but not limited
to Fair Debt Collections--Practices Act (FDCPA), Unfair, Deceptive,
or Abusive Acts, or Practices (UDAAP) Negotiation skills and
assertiveness Ability to use phone and computer systems Excellent
oral and written communication skills Strong
listening/comprehension skills Ability to stay composed and
objective Patience/empathy Flexibility and versatility in problem
analysis and resolution -- --
Keywords: Alorica, Rio Rancho , Technical Support, IT / Software / Systems , Rio Rancho, New Mexico
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here to apply!
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