Field Service Engineer/
Company: TalentBurst, an Inc 5000 company
Location: Rio Rancho
Posted on: January 13, 2022
Title: Field Service Engineer
Location: Rio Rancho, NM 87124
Duration: Permanent (Full-time)
Client is one of the market leaders in Optical Inspection for the
microelectronics markets, is seeking a Field Service Engineer [FSE]
in the USA.
Position Duties and Responsibilities:
Provide technical service and support directly to customers in the
In-house technical phone support and training sessions.
Communicate with customers to diagnose problems with installed
Client systems and corresponding applications.
Ability to learn and service troubleshooting
electrical/electronic/applications and overall equipment
Service customers under production timeline and meet customer
expectations for troubleshooting, installations, service, upgrades,
and perform maintenance as needed.
Ability to manage projects and provide team leadership for both
onsite and remote members.
Concise and detailed reporting between Customer and R&D as well
as between superiors and peers. Includes international teams and
corresponding communication logistics.
Support sales with pre-sale applications/demonstrations with the
support of local engineers, close acceptance criteria, and validate
tools prior to shipment.
Follow-up on open items and special applications/parts to ensure
ongoing customer service and Client quality management.
Associates/BA or equivalent: Computer Science, Robotics/
Automation, Electro-Mechanical Systems (physics or software
background is a plus).
Independent and self-motivated.
Able to resolve system and application problems in high stress
Semiconductor experience is beneficial.
Willing to travel up to 25%.
Relocation to New Mexico/Portland in 2021.
Open and friendly customer management, including experience
interfacing and communicating with customer directly.
Understanding of Pneumatics, Sensors, Electrical Power Systems, and
ability to read and understand schematics are a must.
Software and PC Skills in Windows, Dos, Network.
Background and Drug Test required.
Job Type: Full-time
Reporting: Technical Director
Pay: Competitive to market standards
Keywords: TalentBurst, an Inc 5000 company, Rio Rancho , Field Service Engineer/, IT / Software / Systems , Rio Rancho, New Mexico
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