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Field Service Engineer/

Company: TalentBurst, an Inc 5000 company
Location: Rio Rancho
Posted on: January 13, 2022

Job Description:

Title: Field Service Engineer
Location: Rio Rancho, NM 87124
Duration: Permanent (Full-time)

Job description:

Client is one of the market leaders in Optical Inspection for the microelectronics markets, is seeking a Field Service Engineer [FSE] in the USA.

Position Duties and Responsibilities:
Provide technical service and support directly to customers in the field.
In-house technical phone support and training sessions.
Communicate with customers to diagnose problems with installed Client systems and corresponding applications.
Ability to learn and service troubleshooting electrical/electronic/applications and overall equipment problems.
Service customers under production timeline and meet customer expectations for troubleshooting, installations, service, upgrades, and perform maintenance as needed.
Ability to manage projects and provide team leadership for both onsite and remote members.
Concise and detailed reporting between Customer and R&D as well as between superiors and peers. Includes international teams and corresponding communication logistics.
Support sales with pre-sale applications/demonstrations with the support of local engineers, close acceptance criteria, and validate tools prior to shipment.
Follow-up on open items and special applications/parts to ensure ongoing customer service and Client quality management.
Requirements:
Associates/BA or equivalent: Computer Science, Robotics/ Automation, Electro-Mechanical Systems (physics or software background is a plus).
Independent and self-motivated.
Able to resolve system and application problems in high stress production environment.
Semiconductor experience is beneficial.
Willing to travel up to 25%.
Relocation to New Mexico/Portland in 2021.
Open and friendly customer management, including experience interfacing and communicating with customer directly.
Understanding of Pneumatics, Sensors, Electrical Power Systems, and ability to read and understand schematics are a must.
Software and PC Skills in Windows, Dos, Network.
Background and Drug Test required.
Job Type: Full-time
Reporting: Technical Director

Pay: Competitive to market standards

Keywords: TalentBurst, an Inc 5000 company, Rio Rancho , Field Service Engineer/, IT / Software / Systems , Rio Rancho, New Mexico

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