Director of Information Technology
Company: New Mexico Mortgage Finance Authority
Location: Albuquerque
Posted on: April 2, 2026
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Job Description:
GENERAL SUMMARY Plan, coordinate, direct, and design all
operational activities of the Information Technology (IT)
department, as well as provide direction and support for IT
solutions that enhance mission-directed business operations.
Collaborate directly with the executive management team and
decision makers in other departments to identify, recommend,
develop, implement, and support cost-effective technology solutions
for all aspects of Housing New Mexico while also maintaining a
cohesive, highly trained and motivated staff. ESSENTIAL DUTIES &
RESPONSIBILITIES The intent of this job description is to provide a
representative summary of the major duties and responsibilities
performed by incumbents of this job. Employees may be requested to
perform job-related tasks other than those specifically presented
in this description. · Supervise employees, which includes
prioritization and assignment of work; conduct performance
evaluations; ensure employees are trained; ensure employees follow
policies and procedures; maintain a healthy and safe working
environment; and, make hiring, termination, and disciplinary
recommendations. · Direct the activities of the department, which
includes planning, coordinating, administering, and evaluating
projects, processes, procedures, systems, and standards; ensure
compliance with federal, state, and local laws, regulations, codes,
and/or standards. Manage, plan, and operate MFA's information
systems. · Responsible for the ongoing IT needs of Housing New
Mexico staff, programs and manage IT resources in support of these
needs. · Coordinate the process for evaluating software development
decisions. · Oversee software application development and
installations. · Analyze processes, procedures and state of the art
technology solutions to determine company-wide system needs and
efficient, effective process flows. · Oversee audit and budget
activities for the department. · Maintain hardware replacement plan
and implement as needed. · Develop and implement system
availability, security and disaster recovery policies and
procedures. · Provide security awareness training and updates to
employees · Provide solutions to vulnerability and penetration
testing results · Create, obtain approval, and manage the
department budget to ensure the distribution of resources necessary
to maintain department operations and hardware, software and
technology infrastructure organization wide. · Responsible for
management, support and training of MFA's phone system,
smartphones, tablets, laptops and desktops · Provide network
administration, troubleshooting and maintenance · Contribute to the
flow and discussion of ideas at an organization level and advocate
for continuous improvement. · Participate in activities for various
internal and external committees and strategic initiatives ·
Perform other related duties of a similar nature and level as
assigned · Comply with safety regulations, procedures, and
protocols MINIMUM QUALIFICATIONS Education and Experience
Bachelor's degree required in information technology related field;
advanced degree preferred. Eight years of experience in the field,
knowledge of Microsoft Windows Client and Server operating systems,
VOIP, Virtualization, and network infrastructure hardware. Ten or
more years' experience in the field preferred. Management
experience required. Conditions of Employment · Microsoft Certified
System Engineer or other relevant network administration
certification required. KNOWLEDGE, SKILLS, and ABILITIES · Train,
supervise and evaluate employees · Decision making, management and
leadership skills · Experience in budgeting and allocation of
resources · Ability to manage complex projects · Critical thinking,
analytical and problem-solving skills · Background in the use of
computer software, including specialized software applicable to the
position · Knowledge of industry best practices · Ability to adapt
to changes in work situations and priorities · Exercise good
judgement · Collect, organize and interpret data · Read, analyze
and interpret standards, policies, procedures and regulations ·
Develop and write reports, policies, procedures, correspondence and
presentations · Ability to present complex ideas to a variety of
stakeholders · Establish and maintain constructive and cooperative
interpersonal relationships with employees, peers, supervisors and
managers in the work unit, other MFA departments and with outside
partners and services providers · Interpret and render decisions
related to various IT needs related to the ongoing operations
organization-wide · Ability to configure, assemble, maintain and
troubleshoot hardware (desktops, laptops, servers, switches,
routers, firewall, telecommunication devices, etc.) and software
platforms · Experience in maintaining and managing business
networks · Strong knowledge of all IT security aspects related to
networking, data and internet, including disaster recovery Core
Expectations · Provide exceptional customer service to internal and
external customers 100% of the time · Demonstrate a positive
attitude · Demonstrate respectful behavior · Foster teamwork and
collaboration · Exhibit honesty and integrity in communications and
actions · Take initiative · Dependable, reliable, adaptable and
productive · Strive to become the subject matter expert in your
position Supervisors: · Practice and uphold established Leadership
Values · Set clear goals and expectations to hold staff accountable
· Assume responsibility and hold yourself accountable for the
overall performance of your department · Provide timely
follow-/response(s) WORK ENVIRONMENT The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Work is performed in a standard office or indoor environment.
Essential functions are regularly performed without exposure to
adverse environmental conditions; however, employees may be exposed
to minor inconveniences such as occasional noise, exposure to
computer screens, crowded working conditions, and/or minor heating,
cooling or ventilation problems PHYSICAL DEMANDS The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Performing the essential functions typically requires exerting up
to 10 pounds of force occasionally and/or a negligible amount of
force frequently. The work involves sitting most of the time. The
work typically involves talking, hearing, and seeing; keyboarding,
typing, and use of a computer monitor; installation of computer and
other equipment, moving and organizing papers and other light
office materials; filing and retrieving documents; and similar
sedentary office work. MFA is an Equal Opportunity Employer.
Keywords: New Mexico Mortgage Finance Authority, Rio Rancho , Director of Information Technology, IT / Software / Systems , Albuquerque, New Mexico
