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Elite Technical Solutions Rep

Company: HPINC
Location: Rio Rancho
Posted on: June 14, 2019

Job Description:

Job Description Key Responsibilities - Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process. - Resolve moderate to more difficult technical issues (related to hardware and possibly software) from incoming customer contacts. - Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty). - Proactively assist customers to avoid or reduce problem occurrence. * Participates in projects for process or quality improvements. - May act as a mentor to all level employee working on similar hardware and software. Classification Guidance The sections below help differentiate between levels to enable consistency. Education and Experience Required - High school education or equivalent. - Requires 3- 5 years general experience, or equivalent combination of Experience and college level education. Knowledge and Skills - Superior skills both written and verbal communication. - Experience in customer facing role, remote support, telephone, e- support, e-chat or similar. - Computer proficiency with applicable software applications (for example Microsoft Office). - Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line. - Collaborates with on resolving issues. - Knowledge and experience using Knowledge Management systems. #LI-POST HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

Keywords: HPINC, Rio Rancho , Elite Technical Solutions Rep, IT / Software / Systems , Rio Rancho, New Mexico

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