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Technical Support Associate 1

Location: Rio Rancho
Posted on: September 12, 2019

Job Description:

Job Title:Technical Support Associate 1Job DescriptionEssential Functions/Core Responsibilities

--- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

--- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

--- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

--- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

--- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

--- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

--- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

--- Clarify customer requirements; probe for understanding

--- Prepare complete and accurate work including appropriately notating accounts as required

--- Participate in activities designed to improve customer satisfaction and business performance

Candidate Profile

--- High School Diploma or GED

--- Achieve and maintain recognized and applicable technical certification(s)

--- Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, and repair)

--- Working knowledge of client technical systems

--- Courteous with strong customer service orientation

--- Ability to effectively communicate, both written and verbally

--- Ability to learn including strong problem solving skills

--- Dependable with proficient attention to detail

--- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

--- Ability to work as a team member, as well as independently with minimal supervision

--- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

--- Able to rotate shifts, as needed

--- Based on location and/or program, additional experience/skills may be required

  • Job requirements may vary by country and will not contravene any local laws



    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, or other protected status.

    • msja$12.00 per hour

      • Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too--- in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Concentrix. A passionate company powered by passionate people.
      • Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
      • About Concentrix: We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

        Do you enjoy taking on difficult challenges and finding creative solutions?

        Do you love helping people and teaching them something new?

        Are you familiar with tablets and personal digital devices?

        $12.00 per hour

        Concentrix offers a comprehensive benefits package.

        Location:USA, Rio Rancho, NMLanguage Requirements:

        Time Type:Full time

Keywords: CONCENTRIX, Rio Rancho , Technical Support Associate 1, IT / Software / Systems , Rio Rancho, New Mexico

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