Patient Assistant Representative PRN

Company: UNM Sandoval Regional Medical Center
Location: Rio Rancho
Posted on: October 14, 2020

Job Description:

Title:PATIENT ASSISTANCE REPRESENTATIVEDepartment:PATIENT ACCESSFLSA Status:NON-EXEMPTReports To:DIRECTOR PATIENT FINANCIAL SERVICESEffective Date:12/1/2015Job Summary and ScopeRegister and/or admit patients to Sandoval Regional Medical Center. Obtain and enter into the system all information necessary to create a complete and accurate patient account. Ensure that appropriate and necessary notifications are made to insurance carriers or agencies. Advise, inform and assist patients before, during and after their date of service. Manage the PBX lines as Switchboard operator. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.Essential Functions:* POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs* PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.* Identify for proper medical records, and place ID bands on patients* Interview patients and/or family to obtain accurate demographic and financial information. Update information on Hospital computer system to ensure correct billing and Medical Record* Obtain proper signatures on all State, Federal, and Hospital mandated paperwork* Verify insurance and benefits; provide notification to appropriate payer entities within time frames established by the payers.* Refer patients to Financial counseling when appropriate, Maintain a knowledge base of financial assistance programs* Perform visits to clinical service areas to interview patients. Follow the clinical guidelines of areas visiting* Review and maintain an accurate Census.* Serve as House Operator to ensure appropriate communications/switchboard operations.* Must know and take action in accordance with all emergency procedures required by SRMC, Facilities, Patient Access and the IT Department* Facilitate responses to alarms on switchboard. (ie Gas Leak, Fire, Electrical outage, Clinical gas outage.)* Answers the telephone promptly and politely, within facility standards and values; Ensures courteous telephone service and respect to all customers internal and external* Must know and take action in accordance with all emergency procedures required by SRMC, Facilities, Patient Access and the IT Department* Announces overhead pages without delay and following the location designated standards* Maintain accuracy and composure while under pressure* Serve as a customer service ambassador for the location -Knowledge of all the services our Facility has to offer from Ancillary services to clinical services as well as proper locations for and phone numbers for these services.* Presents information in a clear, concise and timely manner* Maintain Hospital departmental directories, reports and records; collect statistical data for administrative and regulatory purposes.* Perform miscellaneous job-related duties as assigned.SRMC Core ValuesIntegrity: Our words and actions match our valuesTo Serve: We put the needs of others before our ownExcellence: We strive to exceed expectations and/or standards in every activity, every encounter, and every initiativeSafety/Quality: We provide evidence based care, programs, services, and an environment that achieves the best outcomesTeamwork: We enjoy the ability and power to work collaboratively to deliver exceptional serviceAccountability* Position does not have scope of authority for decision making on budget, assets or planning.Communication Skills* Ability to read and write clearly* Ability to speak clearly and concisely to othersRequired Qualifications* Understand and coordinate other departments in emergency situations* Remain calm* Ability to use computer systems* Ability to speak on and use the phoneEducation/ExperienceEducation: High School Diploma or GEDLicenses/Certifications: None requiredWork Experience: NonePreferred Educational/Experience Requirements: Associates Degree or some college. 2 years experience in a business office, Admitting, Registration, billing or PBX operator.Supervision* No supervisory FunctionsConditions of Employment* Must pass a pre-employment criminal background check, reference checks and a post offer drug screen.* Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).* Tuberculin Skin Test required annually* Hospital required vaccinations* Hospital required competenciesWorking Conditions* Typical office and/or patient care, acute care hospital environment.* Must be able to travel locally between facilities and within the surrounding community.* Occasional exposure to minimal physical risk

Keywords: UNM Sandoval Regional Medical Center, Rio Rancho , Patient Assistant Representative PRN, Other , Rio Rancho, New Mexico