Located in a VHA Facility or Community Based Clinics,
responsible for planning and determining staffing needs, while
taking into consideration workload demands, annual leave, sick
leave, and training schedules. Plans and changes tours of duty.
When necessary, determines and reports need for overtime based on
last minute staffing and workload changes to supervisor.
Responsible for maintaining supplies and forms.
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- The Lead MSA monitors and makes work assignments, provides
input on performance, resolves daily workplace issues, and
maintains efficient workflow.
- Assignments include, but are not limited to: ensure coverage of
all areas of responsibility; conduct ongoing reviews to ensure
quality of work; ensure accurate and timely scheduling of
appointments; provide guidance to staff members, to include changes
in policies and procedures; distribute and balance workload; create
and maintain employee work schedules; orient and provide on-the-job
training for new and current employees; ensure all training
requirements are met; organize the work structure of his/her
assigned areas; and act as liaison between MSA and facility staff
in order to resolve day to day conflicts.
- Responsible for scheduling appointments; including interpreting
and verifying provider orders in accordance with VHA national
scheduling guidelines. Other assignments include, but are not
limited to: scheduling, canceling, re-scheduling patient's
appointments and/or consults; monitor both inpatient and outpatient
appointments for areas of responsibility; verify and update
demographics and insurance information; process all emergency and
non-emergency transfers to other VA facilities or private
Work Schedule: Full Time, 40 Hours a week. Exact work schedule
to be discussed during the interview.
Financial Disclosure Report: Not required
0679 Medical Support Assistance
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
- Selected applicants will be required to complete an online
To qualify for this position, applicants must meet all
requirements by the closing date of this announcement.
- United States Citizenship: United States Citizenship:
Non-citizens may only be appointed when it is not possible to
recruit qualified citizens in accordance with VA Policy.
- Experience: Six months experience of clerical, office or other
work that indicates the ability to acquire the particular knowledge
and skills needed to perform the duties of the position.
- English Language Proficiency: Must be proficient in spoken and
Grade Determinations: GS-7 Lead Medical Support Assistant.
Specialized Experience: In addition to the basic requirements,
to qualify for the GS-7 grade level requires a minimum of one (1)
year experience at the next lower grade level (GS-6). Equivalent
experience includes: Assigning daily workload assessments and
assuring proper staffing coverage; evaluating training records; and
determining training needs of MSAs to provide support across
interdisciplinary settings. Assisting the unit with complex and
non-standard procedures, including clinical flow processes related
to access to care across multiple clinics, specialties, and/or
community resources. Ensuring accurate and timely scheduling of
appointments; providing guidance to staff members, to include
changes in policies and procedures; creating and maintaining
employee work schedules; acting as a liaison among Advanced MSA
staff, patients, and other interdisciplinary staff to resolve
In addition, you must have experience which demonstrates the
following knowledge, skills and abilities:
Advanced knowledge of medical terminology and a wide range of
clinical flow processes relating to access to care across multiple
clinics, specialties, and/or community resources.
Ability to utilize numerous advanced patient systems in support
of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate
tasks/responsibilities in order to meet deadlines.
Skill in communicating with individuals to obtain the desired
effect [and coordinating with a variety of interdisciplinary care
Ability to provide staff development and training.
- Ability to manage staffing requirements, manage workflow
priorities, and adjust the flow of work to meet team and patient
needs. This includes the ability to follow-up on pending issues and
demonstrate an understanding of the impact of incomplete work
across multiple clinics.
References: VA Handbook 5005/117, Part II Appendix G45, Medical
Support Assistant http://vaww.va.gov/ohrm/Directives-Handbooks/Documents/5005.pdf
The full performance level of this vacancy is GS-07.
Physical Requirements: The work is primarily sedentary with
prolonged periods of sitting. The work requires moderate lifting,
carrying, pushing, standing; reaching above shoulder; use of
fingers; ability to read without strain; ability to hear the
whispered voice with or without hearing aid; emotional & mental
There is no educational substitute for this grade level.