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General Clerk II

Company: CTI Resource Management Services, Inc.
Location: Gallup
Posted on: June 12, 2021

Job Description:

Services performed would be a variety of tasks and functions that support general administrative tasks in a health care administration and clinical sections. These duties would include:All duties as a contract staff for outpatient clinics, patient- call center, or consult management team. The majority of this work would be centered on patient scheduling and general reception functions at a medical center or outpatient clinic.Scanning of records and documents into an Electronic Medical Record (EMR) to support Healthcare Information Management (HIM) functions at any medical centers. Could also provide general reception support in the Release of Information (ROI) offices at various medical centers.Processing of claims for reimbursement for patient related travel (mileage reimbursement and vendor claims) and dispatch assistance for the Veterans Transportation Service at each medical center.Assistance with processing claims for Eligibility and Enrollment at all VA Medical Centers in the network, as well as general reception support for all administrative offices at the facilities.Support for Community Care departments at all medical centers for community care scheduling, answering phone calls in that department, general reception functions, and consult management work.WORK HOURSEach contracted staff member is required to work a minimum of 40 hours per week unless on leave status on a shift that may include any day of the week Monday to Sunday.Depending on the need of the facility, the tour of duty may be set at a 10-hour shift with a hour lunch period or 8-hour shift with hour lunch period. Two 15-minute breaks will be included in the shift.8-hour Tours6:30am to 3:00pm7:00am to 3:30pm7:30am to 4:00pm8:00am to 4:30pm8:30am to 5:00pm9:00am to 5:30pm10-hour Tours6:30am to 5:00pm7:00am to 5:30pm7:30am to 6:00pm8:00am to 6:30pm8:30am to 7:00pmCTI is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to diversity. It is the policy of CTI to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.# of Hires Needed1Exemption TypeNon-ExemptHiring ManagerBrightwell, Avil (Client Site Project Manager - Operations Management (01.00.20))Job RequirementsMust possess the ability to communicate effectively and professionally interdisciplinary team members and to provide optimal customer service to both internal and external customers.Must be proficient in spoken and written English.Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers, and the public. Provides front-line assistance to customers with questions or concerns.Identifies Customers' Concerns. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Facilitates any necessary follow-up to ensure satisfactory resolution.Operates and utilizes computerized programs and databases in order to enter, modify and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Utilizes such programs and databases to make appointments in a clinical setting.Maintains patient confidentiality with written and verbal information, per HIPAA requirements.Must be a citizen of the United States.Must have the following experience or education (or combination of both) to meet minimum qualifications for employment:Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the positionOne year above high schoolExperience/Education combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptableWorks Independently. Works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work. Employee will ensure productivity is maintained at the established level.Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran's welfare is protected.The skill of a qualified typist is required, average 40 wpm, as data entry is a main responsibility of this position.Knowledge of the operation of several types of office equipment and software/databases relative to data extraction and inputting.Basic knowledge of the functionality of the computerized patient record.Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran's welfare is protected.Must have or be able to obtain a Public Trust type clearance.

Keywords: CTI Resource Management Services, Inc., Rio Rancho , General Clerk II, Other , Gallup, New Mexico

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