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Front Desk Supervisor (Rio Rancho-NM)

Company: Pet Paradise Resort
Location: Rio Rancho
Posted on: November 16, 2021

Job Description:

Fetch-playing, dog-walking, cat-sitting, that-spot-behind-the-ear-scratching pet people. And when it comes to pet care, no one cares more than we do. Where "all in a day's work" means "all in a day's play" with playtime pool sessions, relaxation, and making furry new friends. This is Pet Paradise.

Searching for a work environment and employment perks that both you and your pet will enjoy? You have landed in Paradise. At Pet Paradise, your furry best friend will enjoy complimentary Dog Day Camp and complimentary Pet Boarding (up to thirty non-holidays per year). Your pet will feel like a VIP with discounts on Veterinary Care including vaccinations, Hill's Science Diet, veterinary products, and Wellness Plans at our locations with clinics. Don't want to wait two weeks for payday? We offer on-demand pay with DailyPay. We also offer Pet Adoption Assistance, quarterly Fitness Reimbursement, Paid Time Off (PTO), and Paid Holidays for both part-time and full-time employees. All employees are eligible for a Performance Bonus every Quarter. Our full-time employees are eligible for medical benefits and a 401(k) Retirement Plan. Finally, we have a robust internal leadership development program (Unleashed Leadership Academy) with graduations several times a year if you want to make working with pets a career.

ABOUT PET PARADISEHeadquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 50 locations in operation or under development, Pet Paradise continues to expand in the United States. For more information about Pet Paradise visit


Front Desk Supervisor is responsible for the supervision of the front-end associates ensuring our clients receive superior customer service. Additionally, the Front Desk Supervisor may assist with the daily care of guests including, but not limited to: feeding, cleaning, exercising, and bathing.

Essential Functions of the Front Desk Supervisor include:

  • Provide direct supervision of the Front Desk Associates including supervising, training and coaching Associates based on company standards, policies, and guidelines.
  • Follow the check-in/departure procedures for all guests visiting the resort for any service provided by the resort.
  • Answer all incoming phone calls.
  • Provide updates to customers requesting information about their pet.
  • Report and document (when applicable) to the Resort Manager and/or Resort Assistant Manager any potential hazards or behavioral problems involving guests or employees.
  • Emptying trash cans, mopping floors, cleaning of rest rooms, common areas, and employee break room.
  • Maintain cleanliness of the lobby during operating hours.
  • Make and confirm reservations as a back-up to central reservations
  • Utilize the applicable software systems
  • Assist Manager and Assistant Managers with required reporting tasks
  • Assist Resort Manager in training employees, assign/direct work, reward/coaching employees, and conduct employee performance appraisals.
  • Responsible for assisting new & existing team members in completing their required LMS courses and training guide
  • Perform duties as required by Resort Manager to maintain operation of the resort.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Professional appearance in compliance with dress code
    • Confident and energetic personality
    • Strong organizational, cash management, and sales skills
    • Strong ability to prioritize and multi-task; work with minimal supervision
    • Reliable and flexible to Resort needs
    • Able to handle a variety of animals safely and comfortably
    • Exemplifies our core values- Passion, Innovation, and Community
    • Comfortable leading by example, including 'hands-on' task management
    • Values learning, receptive to feedback, and strives for self-improvement
    • Exceptional communication and interpersonal skills
      Education/Experience:High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

      Perks & Benefits:
      • Complimentary Pet Day Camp - Bring your dog with you to work!
      • 30 Days of Complimentary Pet Boarding (non-holidays)
      • On-demand pay with DailyPay
      • Discounted Veterinary Care and Grooming Services (per location)
      • Dog/Cat Adoption Assistance
      • Fitness Reimbursement
      • Paid Time Off (both full-time and part-time status)
      • 401(k) Savings Plan
      • Health, Dental and Vision Insurance (full-time status)
        Language Ability:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

        Math Ability:Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.

        Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

        Computer Skills:A general understanding of Microsoft Office and Windows is preferred, but not required.

        Certificates and Licenses:Canine/feline CPR preferred
        Valid driver's license (for background check)

        Equipment:Motor vehicle (applicable if willing to transport guests)

        Supervisory Responsibilities:Is responsible for the overall direction, coordination, and evaluation of Resort Associates. Directly supervises 8-20 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

        Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; risk of electrical shock and vibration.

        The Resort Supervisor may be exposed to animals that are agitated and/or injured. Animals may scratch and/or bite.

        The noise level in the work environment is usually loud.

        Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        The employee must occasionally lift and/or move up to 50 pounds. Team lifts are acceptable for weight over 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Keywords: Pet Paradise Resort, Rio Rancho , Front Desk Supervisor (Rio Rancho-NM), Other , Rio Rancho, New Mexico

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