Transport Coordinator
Company: AMR
Location: Placitas
Posted on: March 15, 2023
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Job Description:
Job Description:
More Information about this Job: Job Description Summary : We
invite you to join a team of highly skilled emergency medical
experts, dispatchers, pilots and mechanics! Our mission of
providing care to the world at a moment's notice is at the heart of
everything we do. We are caregivers, first and foremost and we will
be there when you need us. With more than 38,000 employees, Global
Medical Response teams deliver compassionate, quality medical care,
primarily in the areas of emergency and patient relocation services
around the world. We provide end-to-end medical transportation as
well as fire services, integrated healthcare solutions and disaster
response. JOB SUMMARY As a liaison between GMR Communication
Centers and our contract facilities, you will work to build
trusting relationships and assure that patient movement is a
seamless process performed in a safe, timely, and appropriate
manner. Under the direction of the Operations Manager, the
Transportation Coord (TC) will receive process and coordinate
medical and non-medical transports as required for local healthcare
systems and skilled nursing facilities. The TC will work closely
with non-GMR personnel and interact directly with clinical and
social work staff at various facilities. ESSENTIAL
FUNCTIONS/DUTIES--- Assist hospital staff with Level of Service
(LOS). determination to help both the Hospital Staff and the
Ambulance Crew understand why patient is moving at an appropriate
LOS in real time.--- Ensure that all appropriate paperwork has been
filled out and is complete and correct. While you will not fill out
Hospital responsible paperwork, you should make sure it is in order
and ready for the crew prior to transport (Ex: Physician
Certification Statement (PCS) and any other paperwork that should
accompany patient).--- Assist hospital team with patient movement
to designated discharge unit.--- Coordinate and order
Ambulance/CCT(s) for all applicable discharges.--- Assist in the
elimination of delays to keep patient movement a seamless
process.--- Provide information regarding transportation services
to physicians and nursing personnel in hospital and healthcare
facilities throughout the state.--- Provide patients with detailed
information regarding the transport and advise transportation staff
on medical needs of the patient during their transport (requires
knowledge of the patient's medical records).--- Utilize information
received from healthcare provider, patient, or family to coordinate
medical and non-medical transportation.--- Recommend the
appropriate unit(s) to respond based upon the type of call,
priority, and availability of unit(s).--- Ask pertinent questions
to determine type of transport needed, billing information, and
destination of transport.--- Communicate verbally and in writing
with GMR Dispatch centers and customer communications centers to
ensure on-time performance and quality customer service.--- Suggest
routes for medical and non-medical units to follow.--- Interact
with GMR dispatch centers to ensure proper unit utilization.---
Report unusual incidents to duty supervisors as appropriate.---
Prepare timely and accurate paperwork as required.--- Serve as the
Liaison between GMR and healthcare facilities.--- Assist with
billing-related questions.--- Perform other duties as assigned
QUALIFICATIONS Experience:--- 1 Year of related experience
providing dispatching and/or transportation services to hospital
patients.--- 2 Years of EMS industry experience preferred
Education:--- High School Diploma or Equivalent--- Bachelor's
Degree in related field preferred Skills:--- Must be familiar with
local geography--- Must be proficient with Microsoft Office
Applications--- Must Type 30 WPM--- Must have effective oral,
written, and interpersonal communication skills--- Ability to
Multitask Credentials/Licenses:--- EMD/EMT Certified preferred -
Job Description :WORKING CONDITIONS AND MENTAL/PHYSICAL
REQUIREMENTS Working Conditions:--- The dispatch office is in a
controlled temperature setting and under fluorescent lighting. Work
is performed in a confined environment and can be highly stressful
at times and plays a critical role in Public Safety delivery. Must
take information from callers who may be excited, abusive,
incoherent, ETOH and/or hysterical.--- Environment requires
handling multiple tasks and prioritizing while dealing with
frequent interruptions.Physical Demands:--- This position requires
frequent sitting in front of computer monitors, with frequent and
simultaneous using the phone, radio and computers, and monitoring
multiple computer screens. This position requires the ability to
work in close quarters and wear a telephone headset. This position
requires occasional to moderate bending and twisting of the neck.
This position may require occasional lifting of no more than 10
lbs. This position requires frequent simple grasping of both the
left and right hands, as well as frequent computer typing. This
position may require occasional pushing or pulling or reaching
above or below shoulder level.--- This position requires close
vision (clear vision at 20 inches or less), color vision (ability
to identify and distinguish color), and the ability to adjust
focus.Mental Requirements:--- The position requires the ability to
compare, analyze, communicate, coordinate, evaluate, instruct, and
negotiate. This position requires strong interpersonal skills.---
Language Skills: Ability to read and comprehend simple
instructions, short correspondence, and memos. Ability to write
simple correspondence (addresses, patient & transport information).
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
organization.--- Reasoning Ability: Ability to apply common sense
understanding to carry out detailed but uninvolved written or oral
instructions. Ability to deal with problems involving a few
concrete variables in standardized situations.GUIDING VALUES AND
BEHAVIORSEmployee must consistently exhibit our guiding
principles:--- Patient Care - We continually earn the privilege to
care for our patients. It is at the forefront of everything we
do.--- One Team - We respect each other and achieve together what
no individual can alone.--- Innovation - We are driven to develop
solutions that inspire progress.--- Vigilance - We will never waver
in our commitment to safety and preparedness in the fulfillment of
our duties.--- Ownership - We are accountable for what we do and
take pride in how we do it.--- Citizenship - We are dedicated to
being good stewards in the communities we serve.REPORTING
RELATIONSHIPSReports to: Operations/ Communications
SupervisorInterrelationships: CommunicationsIf your passion is
helping others and you would like to help in providing a
comfortable transport, apply today!EEO Statement: Global Medical
Response and its family of companies are an Equal Opportunity
Employer, which includes supporting veterans and providing
reasonable accommodations for individuals with a disability.
Keywords: AMR, Rio Rancho , Transport Coordinator, Other , Placitas, New Mexico
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