RioRanchoRecruiter
the smart solution for Rio Rancho jobs

Video Client Services Specialist I, Bilingual, English & Spanish

Company: Bank of America
Location: Rio Rancho
Posted on: January 7, 2019

Job Description:

Job Description:

Video Teller Agents (VTA) are responsible for processing customer transactions received via ATM with Teller Assist (ATA) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures. Agents create a connection with customers to provide outstanding, personalized service through building customer loyalty courtesy and friendliness, including addressing each customer by name. Must accurately and efficiently process transactions such as customer deposits and cashing checks. Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to manager as appropriate. Use computerized systems for customer authentication, information gathering/validation and processing business as usual, as well as exception transactions. Must have good communication skills in a face to face customer environment and be comfortable being on camera at all times. Agent must act as Bank of America's face to the customer and consistently seek to delight our customers. May be required to identify customers' financial needs, goals and objectives and recommend Bank of America products or solutions. Contribute to a positive team environment in a contact center through 360-degree coaching. May be required to work weekends and/or evening hours and regular, reliable attendance is critical.

--

Required skills:

--Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
--Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.
--At least an intermediate ability in computer skills.
--A minimum of 1 year of experience working with customers.
--At least 1 year of experience handling difficult situations with customers.
--Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
--Comfortable receiving ongoing performance feedback and coaching.
--Ability to engage with customers, begin a conversation, build rapport, and handle objections.
--Comfortable receiving ongoing performance feedback and coaching.
--Comfortable with ongoing change and learning new technology/processes.
--Ability to analyze and resolve customer inquiries.
--Ability to provide a positive customer experience through creative solutions.
Able to ( read, write and speak ) fluent in English & Spanish

--Desired skills :

--Ability to work weekends, either rotating or set days as outlined in the job requisition.
--Ability to work evenings, either rotating or set days as outlined in the job requisition.
--A minimum of 1-2 years of experience in the Banking/Financial industry.
--A minimum of 1-3 years of experience working in a call center.
--A minimum of 1-3 years of experience working in customer relations.
--A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.

--

Shift:

1st shift (United States of America)Hours Per Week:

40

Keywords: Bank of America, Rio Rancho , Video Client Services Specialist I, Bilingual, English & Spanish, Other , Rio Rancho, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Cleaner
Description: US-NM-AlbuquerqueCategory Janitorial/CustodialShift Days Monday to FridayShift Hours Start 7:00 AMShift Hours End 3:30 AMWork Shift Schedule 5/40Overtime Eligible YesRelocation Eligibility NoTravel (more...)
Company: Servicon Systems Inc
Location: Albuquerque
Posted on: 01/19/2019

Social Services Specialist I (Full Time)
Description: POSITION SUMMARY: The Social Services Specialist I works with patients/residents and their family members/significant others within the facility through use of the psychosocial perspective identifying (more...)
Company: Genesis Healthcare LLC
Location: Albuquerque
Posted on: 01/20/2019

Babysitting Wanted - Need A Babysitter For Working Mom, Seeking Sitter
Description: Job Overview: br Hello I'm Jennifer. I'm looking for a babysitter Monday through Friday from 12
Company: Sitter
Location: Albuquerque
Posted on: 01/19/2019


Now interviewing - Work from home
Description: We are looking for serious indiviuals to enroll members into our health benefit plans. We provide complete training, no
Company: Career Division
Location: Albuquerque
Posted on: 01/19/2019

Water Resources Professional IV, OSE#49546
Description: This position will conduct complex hydrologic evaluations and assessments to support water rights administration, adjudications, interstate stream compact compliance, subdivision review and other agency (more...)
Company: New Mexico Office of the State Engineer
Location: Santa Fe
Posted on: 01/19/2019

URGENT: Sitter Wanted - Rio Rancho Baby Sitter Opportunity
Description: Description: br Hi there my name is Shawnice. I'm
Company: Sitter
Location: Rio Rancho
Posted on: 01/19/2019

CPH# JOB- - Outpatient PT Opportunity in Albuquerque, NM
Description: This opportunity is available in an outpatient setting near Albuquerque, NM. Therapist will
Company: CompHealth
Location: Albuquerque
Posted on: 01/19/2019

Benefit Specialist - PT/FT
Description: Currently interviewing professional individuals to join our award winning team. This is a solid company that offers top
Company: Professional Career Advantage Network
Location: Albuquerque
Posted on: 01/19/2019

Work From Home!
Description: We are currently looking for people wanting to change or add to what they are currently doing for employment. We are a fast growing and developing company and looking for self-motivated and
Company: Garcia Healthcare
Location: Santa Fe
Posted on: 01/19/2019

School Crossing Guards
Description: School Crossing Guards Accepting applications for the position of School
Company: Confidential
Location: Albuquerque
Posted on: 01/19/2019

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Rio Rancho RSS job feeds