Help Desk Analyst
Location: Rio Rancho
Posted on: May 14, 2022
Description Solving complex technical problems. Empowering your
career growth. We're searching for a collaborative work from home
IT Support Technician who resides in Rio Rancho, New Mexico t o
help us provide best-in-class technical service for our diverse
customer base. We use technology to build stronger relationships,
solve ever-evolving problems, and put people first. By covering the
costs of certificates and providing paid study time, we're also
deeply invested in your continued growth. Our unique career pathing
allows you to pursue what you're most passionate about. From
Information Security and Network Operations to Management and
Business Intelligence, you can grow in any direction you want at
CalTech. All you need is a "can do" attitude and a strong work
ethic. Sound good to you? Join us. Want a raise within your first
120 days? We offer that. Your career can grow quickly when you join
our team. As an IT Support Technician, you'll have access to
monthly coaching, industry-leading training, and clearly
communicated goals. If you meet those goals for your first 120
days, we'll give you a raise. It's really as simple as that. What
you'll do as an IT Support Technician:
- Making the customer your top priority at all times, you will
provide exceptional service according to technical requests.
- Provide technical support across a wide variety of operating
systems and devices.
- Escalate customer support to the necessary leadership as
- Collaborate with other IT team members to provide best-in-class
- Some after-hours work is required for this position. What
skills you'll need:
- You must complete and maintain a current A+ and a Security+
certification within 120 days of your start date.
- A bachelor's degree in a relevant field is preferred.
- Ideally, you have at least 1 year of information technology
- You also have excellent communication skills. Working
Conditions This position involves mostly home-office work and
occasional travel for training and team meetings. Some
after-business hours will be required, as well as the use of a
personal vehicle for job-related travel with mileage reimbursement.
We're an IT solutions provider focused on putting people first.
Since our founding in 1988, we have been building lasting
relationships and delivering value through exceptional technology
services. Our dedication to doing so starts with only hiring
teammates who also value integrity, are dynamic communicators
seeking excellence, and are fully committed to their personal
success as well as the success of the team. Whether we're helping
clients secure their data, strengthen their technical
infrastructure, or prepare cutting-edge cyber defense systems,
we're passionate about giving people peace of mind and empowering
our employee's personal and professional growth in the process. In
fact, we've even been named one of the Best Companies to Work for
in Texas for eight years in a row by the Texas Association of
Business, the Society for Human Resource Management, and Texas
Monthly! We offer comprehensive benefits.
- Medical, dental, and vision insurance
- 401K retirement plan
- Employee stock purchase program
- Paid time off
- Paid volunteer time
- Paid holidays
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Trustmark supplemental insurance
- Gym membership reimbursement
- Corporate Care counseling services Join our family-centered
business. CalTech's equal employment opportunity policy provides
for a fair and equal employment opportunity for all job applicants
and employees regardless of race, color, religious creed, national
origin, gender, pregnancy, sexual orientation, gender identity, age
over 40, familial status, disability, genetic information, or any
other class protected by applicable federal, state and local law.
CalTech reasonably accommodates qualified individuals with
disabilities to enable them to receive equal employment opportunity
and/or perform the essential functions of the job. If you would
like to request an accommodation during the hiring process or
employment, contact the Human Resources department at [email
protected] or 877-223-6401.
Keywords: CalTech, Rio Rancho , Help Desk Analyst, Professions , Rio Rancho, New Mexico
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