Trouble Order Dispatcher

Company: PNM Resources
Location: Albuquerque
Posted on: May 4, 2024

Job Description:

POSTING DEADLINE

This position is posted until filled.

JOB DESCRIPTION

Union 10: $35.02 Per Hour

DEPARTMENT: TRANSMISSION AND DISTRIBUTION

DUTIES:

Under general directive supervision of senior trouble order dispatcher.
Performs variable duties by following established procedures and assuming responsibility for dispatching operations personnel, in providing normal or emergency service to customers.
Accepts and records all trouble calls from customers pertaining to electric service; calls may be relayed from accounting building dispatch office; dispatches cut-in, cut-out, and trouble calls by radio and by written orders to line crews for investigation and performance of necessary work to clear up the customer difficulty.
Advises district foreman or coordinator of emergencies or unusual trouble requiring the call-out of crews. Notifies and provides to supervisor of working crew all information available and pertaining to the source of difficulty and location. Performs above activity within established procedures.
Performs all duties in a safe manner and conforms with safety rules and procedures established by the Company.
Performs other related and assigned duties.

EQUAL OPPORTUNITY STATEMENT

Safety Statement:
Safety is a core value at (PNMR/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
PNM Resources is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.

DEI Statement:
At PNM Resources, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.

PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.

Keywords: PNM Resources, Rio Rancho , Trouble Order Dispatcher, Professions , Albuquerque, New Mexico