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Support Technician - Level 2

Company: eXcell
Location: Rio Rancho
Posted on: November 23, 2019

Job Description:

Did you know that Gartner positioned as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today! Overview: as the Level 2 Tech Support Associate, you will work in a corporate environment located onsite with one of our largest and most well-known customers. Your duties will include but will not be limited to:

  • Delivering and setting up peripherals and interdepartmental deliveries using company van
  • Picking up surplus equipment from users
  • Preparing old equipment for re-dispositioning and e-waste handling
  • Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
  • Ensuring all client inventory assets are stored and distributed in a clean and professional manner
  • Opportunities to train to move into a more technical role You will have frequent interaction with clients in person and also via phone, email, and IM. You will be required to update the client ticketing system and database. You may be tasked to assist with asset inventory audits. You will be required to cross-train for other positions within PC Logistics and Delivery and IT Service Center teams to provide backfill coverage and participate in quarterly rotation of duties. You will be required to wear a company-provided polo shirt daily to identify yourself as a support technician. We will challenge you with additional responsibilities, assigned periodically aimed to help meet client needs and provide you with continuous hands-on training and experience.Requirements:
    • 1+ years of technical experience desired
    • Must be able to lift up to 35 lbs. solo
    • Valid driver s license required to drive company van
    • Steel-toed shoes required for safety areas
    • May be required to walk / sit / stand / crawl / kneel for extended periods
    • Must have excellent customer service skills and excellent written / verbal communication skills
    • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily)
    • Technical certifications a plus W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Rio Rancho , Support Technician - Level 2, Professions , Rio Rancho, New Mexico

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