1st shift - Client Service Representative II
Company: Bank of America
Location: Rio Rancho
Posted on: February 9, 2020
At Bank of America, we handle the finances of over 67 million
client relationships every day, including helping them save, borrow
and invest for today and for their future. We stand by our clients
each and every day giving them the power to realize their personal
financial goals and help make their financial lives better. If you
join our team, we'll count on you to care for, advise and guide our
clients when they need us most - whether they're just starting out,
buying a home, building a family or planning for retirement.
We're looking for the next generation of Client Service
Representatives - those with a passion for growing a long-term
career, building relationships and working with a team of client
professionals in one of our Consumer Client Services centers. The
Client Service Representative role is meant for those looking to
make a real impact and build a career in financial services. The
role is ideal for those with a passion for assisting clients with
their banking transactions while building relationships and helping
to identify their needs. Client Service Representatives (CSR) have
a passion for delivering a personalized and caring experience -
they anticipate and resolve client concerns with the goal of
exceeding expectations, no matter how large or small the request.
Those in the Client Service Representative II role are experts who
care for clients with a checking account, savings account, credit
card or mortgage loan.
CSRs receive calls from clients while sitting and taking calls for
the day, with structured breaks. Being there for our clients is our
number one priority. In order to do that, we need our teammates to
follow schedules that ensure our clients have every opportunity to
connect with a client service professional in the moments that
From day one, you'll receive training from our award-winning
Academy at Bank of America. This will include hands-on practice,
personalized coaching and dedicated support throughout your
on-boarding experience. Opportunity for growth and advancement will
be tied to your ability to demonstrate success in role. Advancement
opportunities may include progression to an advanced level client
service representative or manager role and/or the chance to grow
throughout other areas of the company. The Academy will support you
with dedicated programs, tools and resources throughout your career
at Bank of America.
We'll help you
--- Build a successful career at Bank of America through
world-class training and on-boarding programs that set you up for
--- Grow in your current role through one-on-one coaching from
managers who are invested in your success and training programs
that help you excel, build new skills or take on additional
responsibility. You'll receive in depth classroom training, small
group sessions including live demonstrations and continued on the
job training and coaching.
--- Continuously learn and advance your career goals through
intentional career paths with progression opportunities to the next
--- Provide clients with a personalized rewarding experience that
starts with answering clients' questions as well as understanding
each client's unique needs.
--- Use resources and innovative technology to optimize the client
experience and inform and educate clients on how to conduct simple
transactions through our mobile application and online banking.
--- Process transactions accurately and efficiently to build client
confidence and trust, based on established policies and
--- Be the advocate for clients by taking ownership, acting with
empathy and connecting clients to solutions that meet their
As a Client Service Representative, you can look forward to
--- Working in a professional, fast-paced environment that requires
accuracy, multi-tasking, and clearly communicating resolutions in
an efficient manner.
--- Meeting clients in the moments that matter to fully understand
the need and fully resolve their situation the first time.
--- Understanding how clients engage with us via technology (online
and mobile), financial center and contact center and make sure
they're aware of all we can do to make their financial lives
--- Navigating multiple computer applications while interacting
with the client.
--- Listening to, understanding and providing solutions for our
--- Incentive opportunities for meeting and/or exceeding critical
--- Benefits programs designed to meet the diverse needs of our
employees at every stage of their life and help them plan for
tomorrow, including tuition, child care reimbursement and employee
--- Ongoing professional development to deepen your skills and
optimize your expertise as the industry evolves and changes.
--- An opportunity to learn in detail about the consumer business
setting an important foundation for a career.
--- Resources and dedicated support to help you reach your full
potential throughout your career.
--- Progressive workplace practices and initiatives that promote
We're a culture that
--- Believes in responsible growth and has a proven dedication to
supporting the communities we serve.
--- Provides continuous training and developmental opportunities to
help employees achieve their goals, whatever their background or
--- Believes diversity makes us stronger so we can reflect, connect
to and meet the diverse needs of our clients around the world.
--- Is committed to advancing our tools, technology, and ways of
working. We always put our clients first to meet their evolving
--- Displays passion, integrity, commitment and drive to deliver a
positive, differentiated service that improves our clients'
--- Fully understands how life events can impact a client's
financial situation and is prepared to actively advise solutions
and analyze/resolve complex client problems through creative
--- Has a commitment to excellent attendance with proven
reliability and can adhere to the agreed upon work schedule.
--- Has a dependable team-player attitude with an understanding
that calls must be handled immediately, including weekends and
--- Communicates effectively and confidently with all clients to
make their financial lives better.
--- Has the ability to engage with clients - begin a conversation,
anticipate what questions a client will have, actively share
information using plain language, build rapport, and handle
--- Is comfortable receiving ongoing performance feedback and
--- Has the ability to learn and adapt to new information and
--- Has at least an intermediate level of proficiency with
computers and current technology.
--- Has 1+ years of customer/client service experience, including
experience handling difficult client situations.
--- 1+ years of experience in the banking/financial industry.
--- 1+ years of experience working in a client service
Shift:1st shift (United States of America)Hours Per Week:40
Keywords: Bank of America, Rio Rancho , 1st shift - Client Service Representative II, Sales , Rio Rancho, New Mexico
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