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Customer Service Representative (Level II)

Company: Adecco
Location: Rio Rancho
Posted on: October 13, 2019

Job Description:

Adecco is currently assisting a local client in their search to fill several Customer Service Representative positions in Rio Rancho, NM!!?These positions are?long term opportunity for the right fits!?If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!
Training Schedule & Permanent Schedule is TBD
$17.50 per hour?

Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy.

--- Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule.
--- Communicates effectively and confidently with all clients to make their financial lives better. Has the ability to engage with clients - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections.
Outlook, The ability to navigate multiple systems to service callers, Skype & Web based systems.
Has at least an intermediate level of proficiency with computers and current technology.

--- 1+ year of experience in the banking/financial industry.
--- 1+ year of experience working in a client service call center.
--- Has 1+ year of customer/client service experience, including experience handling difficult client situations. Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.
HOW TO APPLY:? Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Kristin Kaiser at kristin.kaiser@adeccona.com
?
IMPORTANT INFORMATION:? This position is being recruited for by Adecco's Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the "apply now" button included within to be considered.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled



Company Description:

Adecco is the world---s largest provider of staffing solutions. But it---s not our size that makes us different, it---s our unwavering commitment to the businesses, job seekers and communities we serve.--Every day, we propel job seekers forward in their career and help America---s top employers attract, develop and manage the very best talent. Job seekers--rely on us for exciting temporary, temp-to-perm and permanent opportunities, as well as career resources and advice. Businesses throughout the country and across all industries count on us for access to more than 9 million qualified candidates and an ability to deliver proactive and actionable insight into the economy and the job market. We also sponsor community and nationwide community service events to ensure opportunities for all.--We are proud of the fact that we connect more people with more jobs than anyone else, and know how important what we do is - not only to the economy and job market, but also to the lives and communities we touch

Keywords: Adecco, Rio Rancho , Customer Service Representative (Level II), Sales , Rio Rancho, New Mexico

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