Customer Service Representative (Level II)
Location: Rio Rancho
Posted on: October 13, 2019
Adecco is currently assisting a local client in their search to
fill several Customer Service Representative positions in Rio
Rancho, NM!!?These positions are?long term opportunity for the
right fits!?If you would like to pursue a great opportunity and
enjoy working for a fast paced company, then Apply Now if you meet
the qualifications listed below!
Training Schedule & Permanent Schedule is TBD
$17.50 per hour?
Accountable for the successful resolution of all customer requests
through seamless delivery of service and/or fulfillment requests by
answering calls in a contact center environment. This is an inbound
contact center role that requires sitting and taking calls for the
entire shift, with structured breaks. Will handle routine account
related transactions while delivering a great client experience.
Works in a fast paced environment that requires accuracy, use of
logic skills while multi-tasking, toggling between multiple systems
and clearly communicating resolutions in an efficient manner. May
be required to provide professional written responses using proper
spelling and grammar. Requires knowledge of multiple Bank products.
Involves referring customers to the appropriate line of business
for products not supported, through a variety of communications
channels. Must successfully navigate the organization to resolve
customer requests. Ensures all actions are resolved in compliance
with industry regulations and bank procedures, integrity levels of
the departments system and financial controls. Will be required to
meet and/or exceed minimum performance standards across multiple
operational thresholds. Will be required to quickly read frequent
updates and learning materials, often while on the call, and must
be able to implement immediately into calls with accuracy.
--- Has a commitment to excellent attendance and proven reliability
and can work the agreed upon schedule.
--- Communicates effectively and confidently with all clients to
make their financial lives better. Has the ability to engage with
clients - begin a conversation, anticipate questions, actively
share information using plain language, build rapport and handle
Outlook, The ability to navigate multiple systems to service
callers, Skype & Web based systems.
Has at least an intermediate level of proficiency with computers
and current technology.
--- 1+ year of experience in the banking/financial industry.
--- 1+ year of experience working in a client service call
--- Has 1+ year of customer/client service experience, including
experience handling difficult client situations. Adecco provides
one of the most comprehensive benefits packages in the industry to
HOW TO APPLY:? Candidates interested in this Opportunity should
apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now"
button to fill out your application. If you have any questions, you
can contact Kristin Kaiser at firstname.lastname@example.org
IMPORTANT INFORMATION:? This position is being recruited for by
Adecco's Service Delivery Center, not your local Adecco Branch
Office. To be considered for this position, you must use the "apply
now" button to submit your resume. If you have questions about the
position, you may contact the recruiter recruiting for this
position listed above, however your resume must be received via the
"apply now" button included within to be considered.
The Adecco Group is a global leader in HR services. Our group
connects over 700,000 associates with our business clients each day
through our 6,600 offices in over 70 countries and territories
around the world. We offer employment opportunities at any stage in
your professional career. Contact us today to discuss available
contract and direct hire positions. Adecco Group offers benefits
including Holiday, 401(k), Insurance Benefit Plans and
Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Adecco is the world---s largest provider of staffing solutions. But
it---s not our size that makes us different, it---s our unwavering
commitment to the businesses, job seekers and communities we
serve.--Every day, we propel job seekers forward in their career
and help America---s top employers attract, develop and manage the
very best talent. Job seekers--rely on us for exciting temporary,
temp-to-perm and permanent opportunities, as well as career
resources and advice. Businesses throughout the country and across
all industries count on us for access to more than 9 million
qualified candidates and an ability to deliver proactive and
actionable insight into the economy and the job market. We also
sponsor community and nationwide community service events to ensure
opportunities for all.--We are proud of the fact that we connect
more people with more jobs than anyone else, and know how important
what we do is - not only to the economy and job market, but also to
the lives and communities we touch
Keywords: Adecco, Rio Rancho , Customer Service Representative (Level II), Sales , Rio Rancho, New Mexico
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