Community Support Worker

Company: Catholic Charities Of Central New Mexico
Location: Albuquerque
Posted on: February 16, 2026

Job Description:

Job Description Job Description Catholic Charities provides a comprehensive benefits package that includes: 2 paid weeks off winter break, 10 paid holidays, health, dental, vision, life insurance, short term/long term disability, flexible spending account, 401 (K) retirement plan with employer matched savings, employee assistance program (EAP), PTO accrual up to 130 hours in the first 3 years, Professional development resources available Under the direct supervision of the COO, the Community Support Worker will support families by providing intensive case management, resource coordination, and goal-setting support in education, employment, and housing. This role focuses on fostering family stability and self-sufficiency through personalized care and community partnerships. Focus may be on at-risk mothers with infants and other families in need of intensive case management. Primary Duties & Essential Functions: Conduct comprehensive in-person intake assessments to evaluate clients' strengths, needs, and challenges. Develop individualized service plans with clients, setting goals for education, employment, and stable housing. Provide ongoing case management with bi-monthly client meetings to monitor progress and reassess goals. Connect clients to community resources for parenting education, financial literacy, job training, and workforce readiness. Coordinate access to material support, including emergency financial assistance, tuition assistance, and household supplies. Facilitate father engagement training and support family participation in parenting classes and workshops. Advocate for clients with service providers and government agencies to secure benefits and essential services. Monitor and evaluate client progress using CCUSA and CFPB assessment tools for financial and emotional resiliency. Document client interactions, maintain accurate case files, and prepare detailed reports for program monitoring. Participate in training on family-centered coaching, the 2Gen approach, and other best practices offered by CCUSA. Build and maintain relationships with local health systems, service partners, and governmental agencies to enhance program outcomes. Attend staff meetings. Respondsappropriatelytotheculturaldifferencespresentamongtheagency 'sservice Incorporates and demonstrates the mission, vision, work, core values and activities of Catholic Charities in a positive manner with all staff, clients and the general public at all times. Follows the CCUSA Code of Ethics. Completes all other duties as assigned. Reports to the COO. Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Qualifications Required: Education: BA/BS in Social, Behavioral, or Health Science OR a satisfactory equivalent combination of education and experience. Bilingual in English/Spanish preferred. Experience: Minimum one year experience in case management or social services, ideally working with low-income families or parenting support programs. Excellent communication, problem-solving, and organizational skills Strong understanding of resource coordination, workforce development, and client advocacy. Knowledge of trauma-informed care and evidence-based case management approaches. Proficient computer skills in MS Office and Windows. Proficiency in maintaining detailed client records and preparing compliance reports. Ability to collaborate with service providers, government agencies, and community partners. Commitment to client confidentiality and ethical standards. Works professionally & respectfully with subordinates, peers, volunteers and supervisors. Ability to work independently. Valid NM Driver's License with clean record. Knowledge of local social services system preferred. Multicultural experience preferred.

Keywords: Catholic Charities Of Central New Mexico, Rio Rancho , Community Support Worker, Social Services , Albuquerque, New Mexico